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Key Responsibilities include:
- Handle customer orders for products and services, confirm order details, generate invoices, aid in developing and refining customer care processes and systems, prepare documentation and management reports related to customer care, log, review, and follow up on all customer feedback (including product orders, service requests, issues, complaints, suggestions for new products, medical inquiries, and general questions);
- Ensure timely distribution of important documents (such as customer communications, contracts, and product release certificates), work with warehouses and distributors to process and track orders, manage delivery notes, Certificates of Release, and necessary customs documents;
- Assist Sales in preparing customer contracts, letters, and tender submissions, maintain and archive all customer-related records (including orders, invoices, quotes, and correspondence), perform front desk activities as required, collaborate with Regulatory, Legal, and Finance teams to ensure compliance, and undertake other responsibilities as assigned by management.
- Education: MBO+ in commercial business or a related field
- Language Skills: Excellent proficiency in English; knowledge of German and/or French is an advantage
- Experience: Minimum of 2 years of relevant work experience
- Location: Must live within 30 kilometers and possess a valid work permit
- Strong interpersonal skills- Effective time management and ability to prioritize tasks- High attention to detail- Quality-oriented mindset- Ability to work both independently and as part of a team- Professional demeanor and ability to engage with a diverse customer base- Excellent verbal and written communication skills for customer interactions- Proficiency in Microsoft Office, Oracle, and Salesforce Working conditions We are offering a competitive salary in line with market standards. You will start working at our client through an Undutchables contract until the end of the year. It is an office based position and the working hours are from 9h00 - 17h30. Company description Our client is active in the pharmaceutical industry. To cover a maternity leave they are looking for a Customer Service Associate speaking English and preferably German and/or French to join their team until the end of the year.
