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Sales Support Coordinator | C2 German

1 maand geleden

Den Haag, Nederland Undutchables Voltijd € 2.500 - € 3.300
Job description In this role, you'll be responsible for:
  • Order Processing: Handle and release orders, ensuring product availability and timely delivery in collaboration with the logistics team.
  • Client Communication: Maintain regular contact with clients, address their queries, and manage their accounts.
  • Order Management: Track returned orders, process forms and requests, create invoices, and ensure compliance with client requirements, especially regarding labeling and packing.
  • Customer Engagement: Increase order values through proactive calls, follow up on customer interactions, and reach out to dormant customers.
  • Sales Support: Assist the Sales Manager with administrative tasks, contact key accounts and new leads, and ensure smooth order processes with the finance and logistics departments.
  • Complaint Handling: Address and resolve customer complaints promptly.
  • Team Collaboration: Work closely with the Sales Manager, Sales Coordinator Key Accounts, and other team members to meet customer requirements.
Requirements
  • Education: MBO/HBO level.
  • Language Skills: C2 German speaker with fluent English and an additional European language preferred.
  • Experience: 2-3 years in sales, customer service, or retail. Familiarity with the German retail market is a plus.
  • Skills: Strong communication, proactivity, stress resistance, and ability to multitask. Sales skills are essential.
  • Teamwork: Ability to work effectively within a team and use positive language.
  • Attitude: Enthusiastic self-starter with an entrepreneurial mindset.
  • Travel: Willingness to travel for business, including attending fairs and tradeshows across Europe twice a year. Working conditions
    • Salary: €2.500 - €3.300 depending on the level of relevant experience.
    • Working hours: 40 hours per week.
    • Bonus: 13th month extra salary (if company results allow it).
    • Holiday Allowance: 8% of the salary.
    • Holidays: 25 days per year.
    • Business Travel: 30% of the time, with expenses covered.
    • Hybrid working: 4 days in the office and 1 day from home.
    • Additional Benefits: Company pension, training/education, travel allowance, and 1 day per week free lunch in the office Company description Our client is an established company in offering promotional products.

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