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Customer Service Representative | German
3 maanden geleden
Essential Duties and Responsibilities:
- Serve as the primary point of contact for customers.
- Deliver outstanding customer service in German and English by assisting customers with inquiries related to shipping, tracking, product details, warranty claims, refunds, replacements, and more.
- Engage with customers through various communication channels, including phone, email, website chat software, and multiple online platforms.
- Adhere to company policies and utilize independent judgment to determine issue resolution or escalation when necessary.
- Collaborate closely with warehouse and logistics teams to ensure accurate order processing and stay up-to-date with product information.
- Oversee the daily management of returns and order replacements.
- Maintain high levels of professionalism, punctuality, and accountability.
- Contribute to a collaborative team environment and provide assistance to colleagues when needed.
- Bilingual proficiency in German and English is required.
- An associate's or bachelor's degree is preferred.
- 1-3 years of customer service experience is desirable.
- Possess a courteous, confident, and outgoing personality with excellent customer service skills.
- Exhibit a strong telephone presence and the confidence to assist customers over the phone.
- Capability to build strong relationships with both team members and customers.
- Proficiency in Microsoft Word and Excel is an advantage.
Working conditions What does the company offer- 40 hour per week contract
- A salary of up to 2.700 euros per month Company description Our international client is specialized in outdoor appliances, with a wide range of products for your garden
