Client Services Representative | English
3 weken geleden
Opportunities for professional growth and development
Over onze klantOur client is a prominent international e-commerce retailer, catering to a diverse global customer base. Renowned for its extensive product offerings and seamless online shopping experience, our client stands at the forefront of the digital retail industry. With a commitment to innovation and customer satisfaction, our client continues to redefine the way people shop online.Respond promptly and professionally to customer inquiries via phone, email, and chat in the German language.
Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
Collaborate with other team members and departments to escalate and resolve complex issues in a timely manner.
Stay up-to-date on company products, services, and policies to provide accurate information to customers.
Uphold company standards of customer service excellence and professionalism at all times.
Fluent in both written and spoken German, with excellent communication skills.
Proficient in English to communicate effectively with colleagues and management.
Previous experience in customer service or a related field is preferred.
Ability to work independently as well as part of a team in a fast-paced environment.
Daily lunches and premium coffee.
A dynamic team committed to excellence.
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