Customer Success Specialist

3 weken geleden

Amsterdam, Noord-Holland, Nederland Tangent International Voltijd

Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Amsterdam

Essential job functions:

● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.

●Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.

● Assist customers and local teams with billing queries and related activities.

● Assist customers and local teams with contractual amendments and related activities.

● Actively look for growth, referral, and expansion sales opportunities.

● Actively cooperate with related stakeholders and teams across the globe.

● Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.

● Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.

● Proactively manage renewals pipeline identifying and addressing potential risks.

We are looking for a professional with strong developed skills listed below:

● An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory);

● An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory);

● Fluent written and verbal communication in English and Dutch are required (mandatory);

● Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory);

● Excellent time management, organizational and prioritization skills (mandatory);

● General understanding about IOT products and solutions;

● Structured "can-do" approach to open matters and tasks in a demanding environment;

● Methodical and conscientious documentation skills;

● Willingness to develop while identifying opportunities over self-reflection.

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