Customer Success Manager

2 weken geleden

Randstad, Nederland Catenda Voltijd

Are you a BIM enthusiast who thrives on building relationships and helping people succeed with innovative software? Catenda is a leading provider of BIM-based collaboration solutions, experiencing rapid growth across Europe. We're looking for talented people to join us in making the construction industry more data-driven, sustainable, and efficient.

Why Catenda?

  • Real impact: You'll play a key role in helping customers adopt and get value from Catenda Hub; a CDE that streamlines workflows and improves coordination, chosen for its openness and ease of use.
  • Ambitious team: We're a dynamic company with a diverse and international team representing 15+ nationalities, with offices in Oslo, Copenhagen, Paris, Amsterdam, Karlsruhe and Tokyo.
  • Part of the future: We strongly believe that the future in AEC is based on open standards, where people and systems work seamlessly together. That is why we always promote "The Open Way" of interoperability and user-friendly solutions.

What You'll Do:

As a Customer Success Manager in the Netherlands, you'll be responsible for:

  • Building trusted client relationships: You'll be the go-to expert for our Dutch clients, helping them maximize the value of Catenda.
  • Driving adoption and engagement: You'll onboard new clients, provide ongoing support, and ensure they're successful with our platform.
  • Identifying growth opportunities: You'll work closely with sales to identify and pursue new business opportunities within your client portfolio.
  • Contributing to product development: You'll gather customer feedback and contribute to the development of our product roadmap.

Who You Are:

  • A BIM enthusiast: You have a solid understanding of BIM processes and workflows in Construction. Perhaps you've even worked as a BIM Coordinator or BIM Manager.
  • A customer advocate: You're dedicated to providing exceptional customer service and building trusted relationships with clients.
  • A problem solver: You're proactive and resourceful, with a knack for finding creative solutions to challenges. 
  • A team player: You're collaborative and enjoy working with others to achieve common goals.
  • Fluent in Dutch and English: You have excellent communication skills in both Dutch and English.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with cutting-edge software.
  • A dynamic, fast-growing and supportive work environment.
  • Flexible work arrangements (with a desk in Amsterdam if you want)

Ready to join the Catenda team?

We encourage applicants from all backgrounds and are committed to creating a diverse and inclusive workplace. If you're excited about the opportunity to make a real impact in the construction industry, we encourage you to apply

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