Senior Technical Service Engineer

4 weken geleden


Amsterdam, Noord-Holland, Nederland Taylor Hopkinson | Powered by Brunel Voltijd

Opportunity to join a global Top 10 solar PV company as Technical engineer / Senior Technical Support Engineer.

This is a remote working role, you will provide engineering and technical support for clients, including utility projects, developers, C&I projects, Distributers.

Main Responsibilities

1. Assist in EU market sales activity, provide necessary after -sales technical support including quality and service discussions etc.

2. Update product and application info, provide professional solution to customers.

3. Closely communicate with sales teams in Europe to get customers' request on quality and service.

4. Do training to sales teams and clients in Europe on quality and warranty cases.

5. Assist in EU customer claim handling, keep efficient internal/external communication.

6. Support on-site installation and debugging, analyze and inspect claim issue.

7. Visit customers and maintain customer relationship, improve customer satisfaction.

8. Maintains status of customer requirements on quality for existing and future products.

9. Regular discussion with 3rd test lab located in EU about reliability, quality and tests etc. 10. Establish service company list which could be selected and used for claim handling.

11. Regular visiting to big PV plants to better understand the performance of our products (PI etc).

12. Coordinate with internal departments in Hengdian to make sure customer request relating to quality and service can be completed in timely manner.

13. Finish temporary tasks assigned by the supervisor.

Qualifications

1. 3-5 years' experience in PV industries will be considered. Experience in similar role is a plus. Master's degree preferred.

2. Fluent in English. Knowledge of a major European language is a plus.

3. Good communications skills and positive attitude.

4. Open-minded and good team player.

LOCATION: Position based in Germany or Netherlands



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