Technical Support Engineer L2

4 dagen geleden


Amsterdam, Noord-Holland, Nederland Excis Compliance Voltijd

Excis Compliance is seeking a highly skilled Technical Support Engineer L2 to join our team. In this role, you will be responsible for providing exceptional technical support to our valued clients, ensuring they receive top-tier service and seamless IT experiences.

About the Position

As a Technical Support Engineer L2, you will be part of a collaborative team that values your expertise and contributions. You will have the opportunity to work closely with high-profile clients in a dynamic and fast-paced environment, gaining exposure to cutting-edge technologies and innovative IT solutions.

Key Responsibilities
  • Providing dedicated VIP support for hardware, software, and network-related issues.
  • Assisting users with application installations, device setups, and system configurations.
  • Conducting remote troubleshooting and testing alternative solutions to resolve issues efficiently.
  • Customizing desktop applications to meet individual user needs.
  • Logging technical issues, resolutions, and feedback for continuous improvement.
  • Escalating unresolved problems to higher-level support teams when necessary.
  • Delivering high-quality customer service with a professional and customer-focused approach.
  • Supporting device imaging, configuration, and deployment through the network.
  • Offering VIP walk-in center support and on-site assistance as needed.

Our company believes in empowering our employees to grow professionally while making a meaningful impact. As a Technical Support Engineer L2, you will have opportunities for continuous learning and career advancement.

Requirements
  • Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  • Expertise in Windows 10 & 11, Office 365, OneDrive, Intune, and ServiceNow platforms.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Knowledge of office automation tools and peripherals (e.g., printers, scanners).
  • Familiarity with network security practices and anti-virus programs.
  • Strong troubleshooting skills with the ability to provide clear step-by-step instructions remotely or on-site.
  • Excellent problem-solving abilities and multitasking skills in a fast-paced environment.
  • A customer-oriented mindset with exceptional communication skills.
  • A Bachelor's degree in an IT-related field or equivalent work experience.

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