Policy Manager

3 weken geleden

Amsterdam, Noord-Holland, Nederland Apollo Tyres Ltd Voltijd
The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands – Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets.

Field Technical Service Manager Europe - Truck & Bus Tyres
We are expanding our Product & FTS team in Europe and are seeking a Field Technical Service Manager Europe TBR (Truck & Bus Tyres) to join our commercial organization as the technical representative of Apollo in the field. In this role, you'll be the technical face from commercial side responsible for implementing a proper procedure in monitoring of tyre performance and the full implementation of it & tools across Europe. You will also be making sure all FTS Specialist are trained at a very high level to do their jobs and that all FTS activities are well connected with Product Management, R&D and PTS (Product Technical Services).
Team Leadership: Manage and coordinate the FTS Specialist Team, ensuring effective training on product performance monitoring, reporting, and claim handling.
Claim Management: Oversee the registration, analysis, and resolution of claims across Europe, ensuring all claims are accurately recorded and processed in the system.
Performance Monitoring: Develop and implement tools, procedures, and reports to monitor tyre performance and valorise product performance in the field via TBR Sales team & FTS specialist
Collaboration & Insights: Work closely with PTS, Product Managment, and R&D teams to align on warranty policies, communicate issues, and deliver actionable insights from market observations and customer feedback.

We're looking for a service-oriented, adaptable self-starter with experience in the tyre / automotive industry. Having Truck & Bus tyres experience is a plus. The ideal candidate is a natural leader that enjoys making their team grow and develop.
In this role, you need to be skilled in reporting, technically sound, an effective communicator, and fluent in English and Dutch (additional European languages like German and Hungarian are a plus).

Bachelor's degree in Automotive or Mechanical Engineering or a related field.
Over 5 years of experience in the automotive industry, with a background in sales or product development.
Strong understanding of product category differences in the tire business, with solid technical insight into various applications.
Hybrid work policy and support for home office set up

Join our Customer Care team and be a part of an inclusive, dynamic, and innovative environment.

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