Customer Service Team Lead

3 maanden geleden

Hilversum, Nederland Hunkemöller Voltijd

Hunkemöller is looking for an experienced and passionate Customer Service Teamlead (M/F) for our e-commerce customer service department based in our HQ in Almere.

**Your key responsibilities**
- Your primary focus is to inspire, support, lead and develop our international team of around 20 customer service agents and make sure they feel happy and motivated to deliver the best possible service to our customers.
- You are responsible for the day-to-day operations of the team, including scheduling, reporting and monitoring.
- Work closely with our Quality department and our Teamlead in Germany to make sure our way of working is aligned, we optimize our efficiency and improve our quality of customer contacts.
- Work together with other departments such as Omnichannel, CRM, E-Commerce and IT to improve processes and contribute to projects.
- As you’re truly customer centric, you always know what our main contact drivers are and flag issues or start projects to improve our experience and service.

**You ideally**
- Have a minimum of 2 years experience as Teamlead in a Customer Service department
- Have experience in managing bigger teams of which partly remote
- Know how to balance day-to-day tasks whilst working on projects
- Are positive, reliable and resilient
- Have a problem-solving and solution-driven mentality
- Fluency (Written and verbal) in both English and preferably Dutch or another European language.

**We offer**
- A fun team full of passionate colleagues from all kind of backgrounds to lead
- Lots of room for initiative and growth
- Staff discount

Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is a certified TOP EMPLOYER of the Netherlands 2024, which underlines our people initiatives and achievements.

Together Tomorrow - Join a Retailer that's on the move to be better for our planet, better for people, better together From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute

**What you can expect when joining a TOP EMPLOYER**performance reviews**staff discount**buddy & mentor**career and talent programs**mental health & wellbeing support**pension support**internal learning platform**community events**collective company insurance discount**support in travel cost**lifestyle workshops**25 days annual leave**

**Application procedure**
- ** Have a chat with the store manager**:

- ** Receive an offer**:

- ** Congratulations Welcome to Hunkemöller

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