Performance Optimization Manager

1 maand geleden


Amsterdam, Nederland Lightspeed Voltijd

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

The Performance Optimization Manager, Hospitality Customers will play a pivotal role in enabling and supporting the Implementation teams. The focus will be on ensuring these teams are equipped with the necessary tools, processes, and best practices to deliver exceptional customer service in EMEA.

What you’ll be doing:

- Collaborate with departmental and regional leaders to design and implement strategic enablement programs, ensuring teams are equipped with the right tools, processes, and resources to optimize performance.
- Partner closely with departmental directors, regional leaders, and cross-functional teams to influence and shape the strategy of performance optimization and enablement, aligning initiatives with business goals.
- Establish, monitor, and assess key performance indicators (KPIs) related to team enablement activities. Continuously adjust training, tools, and processes based on data and feedback to drive ongoing improvement.
- Work with teams to ensure they adopt industry best practices, maintaining a high standard of performance in customer interactions and operational efficiency.
- Design, implement, and continuously update training schedules, materials, and learning paths to support ongoing skill development and operational excellence within the team.
- Regularly audit team processes, tools, and workflows to ensure they are effective and aligned with customer success goals. Provide actionable recommendations for performance improvement where needed.
- Cultivate a culture of continuous improvement by gathering feedback from both leaders and individual contributors. Use insights to make informed recommendations for team and process enhancements.
- Evaluate performance data to measure the adoption and impact of new procedures. Identify and address areas of opportunity, optimizing performance through data-driven insights.
- Facilitate training sessions and workshops focused on improving customer service delivery, technical skills, and product knowledge. Ensure that training programs are relevant and impactful.
- Keep teams updated on internal processes, key programs, and departmental initiatives. Serve as a liaison for communication between implementation teams and other departments.
- Continuously monitor and optimize internal tools and systems, ensuring they support operational efficiency and team productivity. Provide teams with recommendations for improvements.
- Work closely with the Business Performance Enhancement Manager to diagnose performance issues, identify training and coaching needs, and implement solutions to boost performance.

How you’ll know you’re excelling:

- Improvement in team performance metrics
- High adoption rates and integration of best practices for new processes
- Successful implementation and scaling of enablement programs leading to improved team readiness, reduced onboarding time and enhanced customer interactions
- Strong partnership with functional leaders and key stakeholders

What you’ll be bringing to the team:

- Extensive experience in a performance optimization, enablement, or related role, ideally within GTM and Customer-facing teams.
- Demonstrated success in coaching, mentoring, and supporting teams in customer-facing roles, with a strong emphasis on customer service excellence.
- Proven experience in designing and implementing training programs.
- Experience working in cross-functional teams, with a track record of collaborating with senior leaders and influencing strategy.
- Strong background in using data-driven approaches to assess performance, develop KPIs, and optimize operational workflows.
- Experience in conducting performance audits, identifying inefficiencies, and recommending actionable solutions.

What’s in it for you:

- Unlimited Annual Leave with our PTO scheme
- €400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our



  • Amsterdam, Nederland Lightspeed Commerce Voltijd

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! The Performance Optimization Manager, Hospitality Customers will play a pivotal role in enabling and supporting the Implementation teams. The focus will be on ensuring these teams are equipped with the...


  • Amsterdam, Nederland Adyen Voltijd

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Amsterdam, Noord-Holland, Nederland Stream HPC Voltijd

    Job OverviewWe are seeking a talented Senior Performance Optimization Specialist to join our team at Stream HPC, a leading IT consultancy company specializing in high-performance software development. Located in the Netherlands, we offer a unique opportunity to work on cutting-edge projects leveraging the latest hardware and technologies.


  • Amsterdam, Noord-Holland, Nederland Adyen Voltijd

    We are seeking an experienced Product Manager to lead the insights and performance management products of our Risk & Revenue optimization suite at Adyen.About the RoleIn building the most customer-focused financial technology platform, Adyen has an automation-first approach to optimizing the full payment flow. Through leveraging a suite of machine-learning...


  • Amsterdam, Noord-Holland, Nederland Adyen Voltijd

    Adyen is the financial technology platform of choice for businesses like Meta, Uber, and Microsoft.We're driven by a culture that empowers our teams to succeed and innovate. We tackle unique technical challenges at scale and solve them as a team, delivering innovative and ethical solutions that help businesses achieve their ambitions faster.In building the...


  • Amsterdam, Noord-Holland, Nederland Dyson Voltijd

    About DysonDyson is a fast-growing technology company with a unique and complex product portfolio. Our ambition is huge, with more categories, locations, and people joining our team every day.We are passionate about taking care of our customers and owners, and selling directly to them allows us to offer exclusive products and cultivate unique relationships...


  • Amsterdam, Noord-Holland, Nederland Adyen Voltijd

    Unlock the Full Potential of Your Career at AdyenWe are Adyen, a leading financial technology platform that empowers businesses to achieve their ambitions faster.In our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated...


  • Amsterdam, Noord-Holland, Nederland The Kraft Heinz Company Voltijd

    About the Role The Kraft Heinz Company is seeking a highly skilled KHMS Transformation Senior Manager to lead our transformation roadmap, connecting shop floor operations with our integrated system.As this senior manager, you will be responsible for developing and implementing a connecting platform between KHMS capabilities, performance, and tools. You will...


  • Amsterdam, Nederland Dyson Voltijd

    About us  Dyson is growing fast, and our ambition is huge – more categories, more locations, and more people. Our technology is unique and complex, so it’s up to us to explain it clearly. Working in-house, directly with engineers and the broader business, we create inspirational communications that showcase our technology. At Dyson, we are...

  • SAP Systems Specialist

    2 weken geleden


    Amsterdam, Noord-Holland, Nederland Prothya Biosolutions Voltijd

    Job SummaryWe are seeking a highly skilled SAP Systems Specialist to join our team at Prothya Biosolutions. As a key member of our IT division, you will be responsible for ensuring the optimal availability and performance of our global SAP applications, systems, and innovations.About the RoleThis is an exciting opportunity for an experienced professional to...

  • Web Optimization Specialist

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland Coders Connect Voltijd

    About Coders ConnectCoders Connect is thrilled to partner with a global e-commerce leader, aiming to elevate their digital experience and engage users more meaningfully. We're looking for a Senior Web Analyst with a sharp eye for user behaviour analysis to help optimize and personalize the online experience, driving business growth and enhancing the customer...


  • Amsterdam, Noord-Holland, Nederland Adyen Voltijd

    Unlock Ambition with AdyenWe are on a mission to engineer innovative and ethical solutions that help businesses achieve their ambitions faster. As a seasoned Data-Driven Product Manager, you will lead the development of our Revenue and Risk Optimization suite, empowering merchants to maximize conversion and minimize costs.We leverage machine learning models...


  • Amsterdam, Nederland adidas Voltijd

    At adidas, we believe that "Through Sport, we have the power to change lives”.To change lives, we have to create direct relationships with consumers, and the best way to accelerate this process is through Digital. Senior Manager Fulfillment Optimization and Planning (SCM) PurposeThe Senior Manager fulfillment optimization and planning is a pivotal role...

  • Performance Manager

    6 maanden geleden


    Amsterdam, Nederland BridgeFund Voltijd

    In de rol van Performance Manager ben je verantwoordelijk om performance marketing en CRM te leiden en te optimaliseren. Jij speelt een cruciale rol om onze doelstellingen te behalen. **Wat ga je doen**: In de rol van performance manager ga jij aan de slag met marketingstrategieen en campagnes via verschillende digitale kanalen, waaronder SEA, display,...

  • Campaign Manager de

    6 maanden geleden


    Amsterdam, Nederland Monster Worldwide, Inc. Voltijd

    Our Amsterdam, Netherlands office is currently looking to hire a talented Campaign manager for our German market to join our global team. The global pay-for-performance team at Monster manages the whole process with the client and the team from Monster (performance marketing, campaign manager, customer service and sales). These span multiple stages...


  • Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    Role OverviewThis internship offers a unique chance to gain hands-on experience in affiliate marketing, collaborating with our dynamic marketing team and learning from industry professionals across Europe.We are looking for a highly motivated individual to assist in setting up, optimizing, and managing performance campaigns across platforms like AWIN,...


  • Amsterdam, Nederland Instapro Group Voltijd

    At Werkspot, we’re proud to be the **market leader** in the Netherlands, connecting homeowners with skilled tradespeople. As part of the Instapro Group, we share this success with other leading marketplaces across Europe. Our mission is clear: to become the **most reliable and trusted way to hire a tradesperson**, providing exceptional experiences for...

  • Campaign Manager Uk

    6 maanden geleden


    Amsterdam, Nederland Monster Worldwide, Inc. Voltijd

    Campaign Manager UK - Pay for Performance (PFP) Our Amsterdam, Netherlands office is currently looking to hire a talented Campaign manager for our UK market to join our global team. The global pay-for-performance team at Monster manages the whole process with the client and the team from Monster (performance marketing, campaign manager, customer service...


  • Amsterdam, Noord-Holland, Nederland SkinVision Voltijd

    Marketing Performance Specialist: Scaling Mobile App GrowthAbout SkinVisionWe're revolutionizing skin health through our innovative mobile app. Our mission is to empower individuals with tools to detect skin cancer early, reduce unnecessary visits, and make the healthcare system more efficient. We're looking for a driven marketing specialist to help us scale...

  • Performance Manager

    6 maanden geleden


    Amsterdam Centrum, Nederland Merlin Entertainments Voltijd

    What you'll bring to the team: Calling all traitors with star quality, hand me your ears! Ever fancied being part of the scariest and funniest journey through the cities darkest past all while making sure that the red carpet is rolled out for our guests? Well now you can; we’re on the lookout for a **Performance Manager** to help bring the “scary fun”...