Client Success Manager

2 weken geleden

Amsterdam Zuid, Nederland Riverty Services Netherlands B.V. Voltijd

At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators and explorers in 11 countries.

Are you ready?

As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.

**Everything we do, starts with you.** Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth.

**We are looking for a**
**Client Success Manager**
**Mobile / Amsterdam or Heerenveen**

**Key responsibilities**
- ** Client Relationship Management**: Lead operational tasks in collaboration with Key Account Management and Operations to ensure the seamless delivery of our products.
- ** Project Leadership**: Initiate and coordinate cross-functional teams for client-specific and improvement projects to enhance service quality and operational efficiency.
- ** Stakeholder Engagement**: Establish and maintain robust relationships with key operational stakeholders on the client side to ensure alignment and satisfaction.
- ** Innovation and Optimization**: Actively contribute to product development by identifying opportunities for optimization, developing new processes, and supporting the execution of business unit strategies.
- ** Meeting Facilitation**: Play a crucial role in client meetings, both by contributing and leading operational discussions to ensure client needs are met and expectations are exceeded.
- ** Networking**: Develop and maintain a comprehensive internal and external network to enhance operational task management and client service delivery.

**Qualifications and Skills**
- ** Educational Background**: HBO or university degree.
- ** Professional Experience**: At least 2 years of relevant experience in account management or customer success within the Payments or Debt Collection industry.
- ** Personality Traits**: High-energy, efficient, with a robust 'get-things-done' mentality.
- ** Communication Skills**: Exceptional ability to communicate and collaborate effectively; a social connector both internally and with clients.
- ** Working Style**: Independent and structured approach to tasks.
- ** Language Proficiency**: Fluency in Dutch and English, both written and spoken.

**Benefits**:

- At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
- Prioritize your health with supported sports and leisure activities.
- Take advantage of our numerous training and development opportunities Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
- Benefit from our discounts on Bertelsmann products and financial incentives.
- With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part-time models.

**This is why you should join our great workforce**
- We offer a competitive salary with a non-contributory pension
- We want to grow together. With trainings from the Riverty Academy and individual training opportunities we support your development
- Our flexible working arrangements empower you to blend on-site collaboration with remote work, tailoring your professional experience to suit your lifestyle.
- Because we appreciate what you do. For us. For our customers. Check our many employee discounts. To sweeten your everyday life
- Take time for yourself and your health: fresh fruit every day and free access to Webinars, health checks and 1-on-1 consultations and mindfulness exercises with a psychologist.

**Equal Opportunity Employer Statement**:
We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.

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