Platform Operations Team Lead

3 maanden geleden


Amsterdam, Nederland TicketSwap Voltijd

TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. On this journey, we’ve already reached over 13 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy.

Our Platform Operations team is crucial in helping us achieve this goal. They ensure that all events are accurately configured on our platform (from locations and dates, to pricing and images) and, collaborating closely with the Product and Partnerships teams, they work to deliver an exceptional experience for our partners. Their efforts also make it easy for fans to list their tickets for sale while safeguarding against fraud. With all the event details set up correctly and fraudsters kept at bay, the Platform Operations team plays a vital role in delivering a seamless customer experience. We are looking for a Platform Operations Team Lead to create an impact by improving processes and generating new ideas for our platform. Continue reading below

Full-time - Amsterdam

What you'll be doing:
- Lead a multinational team of 7 people.
- Act as the main point of contact for team inquiries and collaboration with other departments that require support from the Platform Operations Team.
- Foster team growth through regular 1:1s and feedback sessions, focusing on individual development and personal growth.
- Monitor the team’s productivity, ensuring each member meets performance standards by providing constructive feedback and motivation.
- Manage the team's work schedules based on seasonal demands and operational needs.
- Occasionally monitor operations outside regular hours: check-ins during weekends or afternoon shifts to ensure smooth operations.
- Assign tasks strategically to ensure the team meets quarterly objectives.
- Participate in hiring processes, including onboarding and training new team members.
- Ensure all documentation is up-to-date and accurate.
- Propose and implement process automation improvements within the Platform Operations Department.About you- You’re fluent in English.
- You have at least 1 year of experience in a senior or team leader role.
- You are passionate about helping others succeed and thrive.
- You’re comfortable delivering feedback and addressing areas for improvement.
- You prioritize team morale and actively work to maintain a positive team spirit.
- You’re persistent and tackle challenges with determination.
- You have experience with KPI reporting and can make data-driven decisions.
- You’re available for full-time work and based in or near Amsterdam.
- Please note, visa sponsorship is not available for this position.TicketSwap Perks & Benefits
- At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.Healthy lunch & snacks every day

Pension plan, fully paid by TicketSwap

Friday drinks
at the office

Diverse team with 30+ nationalities

Electrical sit-stand desk

25 paid holidays
a year


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