Project Administrator

4 weken geleden

Amsterdam Centrum, Nederland Effectory Voltijd

Effectory is looking for an organized and detail-oriented Project Administrator to join our Support team As a Project Administrator you will support our Customer Success Managers and our customers to successfully process surveys and their results. You will be the main contact for respondents and customers with questions about a survey or its results. Next to handling questions about survey or results you will take care of internal requests that may vary from handling large and complex amounts of data to setting up a survey from A to Z.

As the heartbeat of operational efficiency, Project Administrators ensure precise project set-ups and system configurations while offering unwavering support.

**Key **responsibilities**
- Ensure accurate and precise configuration of project settings within Effectory's systems.
- Provide dedicated support and guidance on system functionalities and troubleshooting user errors that cannot be resolved through system fixes.
- Address customer requests that fall outside of automated solutions.
- Employ problem solving techniques to navigate system challenges and contribute to continuous. product improvement.
- Juggle a variety of tasks and be able to prioritize these tasks according to the SLA rules.
- Manage expectations of internal customers.
- Educate internal users on the use of the systems.
- Ensure data security is upheld when delivering tasks.
- Constantly building and improving the workflows and the collaboration cross teams.
- Giving feedback on Product/System improvements.

You are a proactive and self-motivated individual with a passion for project support and at least one year's experience in a similar role. You love to look for opportunities and are constantly looking for ways to improve yourself but also others. You proactively seek feedback, and you use this in your daily work.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Fluency in English is required.
- Tech-savvy and proficient in using different tools and software.
- Ability to multitask and prioritize tasks.
- Previous experience working with customers or stakeholders is a plus. You are available 32 hours per week.

**THIS IS US**

Effectory is Europe’s leading employee feedback solution. With our platform, HR and management we collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years’ experience, our 200 specialists in Amsterdam and Munich support more than 1,200 organizations in 110 countries. Now more than ever, HR is an integral part of business strategy, which is why our feedback solution is tailor-made for strategic HR.

**Effectory’s** **mission**

We are dedicated to improving the working world by giving employees a voice and making sure their feedback has an impact. Our experts work with HR teams and managers around the world, using employee feedback to overcome some of their biggest people-oriented challenges. From software engineers to HR specialists, every day Effectory’s people work to improve the working world, and we are looking for talented individuals who also want to be part of this mission.

**THIS IS WHAT WE OFFER**
- Competitive salary (_the range for this position is around _€ 31.000 - € 36.000 gross a year based on full-time employment_ depending on your experienc_e)._
- An annual bonus scheme.
- 25 holidays for FTEs, and flexible public holiday options.
- A fun and interactive onboarding program to get to know our company and some of your new colleagues.
- A learning budget to spend on your own personal development. We also provide extensive professional and personal development opportunities and organize yearly summer and winter schools.
- Flexible working: you will be able to work max 60% of your contract hours from home (or any other location in the Netherlands).
- Budget to set up your home office.
- Yearly Body & Mind budget to spend on anything that energizes (or relaxes) you.
- Annual events, such as our Winter Party, Summer Party & the legendary Big Day.
- Additional monthly compensation for working from home.
- The option to work abroad for up to 4 months, and to take an unpaid sabbatical.
- You get your birthday off work and can also take a day to volunteer for a cause of your choice.
- This is a part-time position for _**_32 hours_**_ (4 days) and with a start date as soon as possible.**THIS IS HOW IT WORKS**

2. _We are intrigued_: join a phone or video call to get to know each other a bit better and to ask questions

3. _We all think it went well_: we now meet live (or in a video call) to get to know each other a bit better

4. _We want to see you in action: _you complete a case/assessment (if applicable)

5. _The final hurdle_: we agree on terms & conditions, we sign and you start

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