IT Support Analyst

5 maanden geleden

Amsterdam, Nederland Menzies Aviation Voltijd

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

**Salary**: Negotiable

**Grade**: N/A

**Reports to**: Head of IT and Airport Systems - Europe

**Location**: Amsterdam (Flexible)

**Role Purpose**

This is a hands-on role that requires solid IT support background and includes frequent travel within the Northern Europe region.

The position will report into the Head of IT & Airport Systems for Europe.

**Main Accountabilities**

The role holder will be part of the IT Europe function, responsible for:

- Implementation and support of Airport systems and Applications
- Work with third party suppliers on implementation and support of airport systems and operations.
- Installation and support of Hardware devices across Airport units in the Netherlands, Sweden, Norway, Denmark and potentially other Europe stations.
- Troubleshooting and resolving general IT issues and system failures.
- Implementation, upgrade and support of Core IT Network Infrastructure
- Carry out a Network Audit at each Menzies location within his region, providing current design and Asset List
- Gather intelligence of current challenges and issue related to the Network Infrastructure.
- Work closely with the Global Network Team on implementing and supporting the agreed network design.
- Ensuring compliance with security and regulatory requirements.
- Collaborating with other IT professionals and airport staff to receive feedback regarding system performance, issues and feature requests.
- Training Menzies airport staff on using IT systems and software.
- Produce detailed documentation about system configurations and procedures for future reference.

**Safety, Security, Wellbeing and Compliance**:
**ALL** employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health, wellbeing, safety and security of themselves and of others who may be affected by their actions or omissions whilst at work.
- Comply with the company drugs and alcohol policy and understand our commitment to a 'Zero Tolerance' attitude towards drugs, alcohol and psychoactive substances.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health, wellbeing, safety and security.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in the HSE and Security manuals.
- Carry out work in accordance with information and training provided and any specific health, wellbeing, safety and security rules or procedures.
- Fully understand the Company Health & Safety and Security policies.
- Attend training courses as may be arranged by the Company

**Qualifications, Competencies & Experience**
- Proficiency in troubleshooting and resolving IT issues.
- Knowledge of airport systems and/or IT infrastructure.
- Experience in managing and maintaining IT systems in a fast-paced environment.
- Strong communication and collaboration skills.
- Ability to prioritize tasks and work under pressure to meet deadlines.
- Proficiency in software and hardware configuration.
- Understanding of security and regulatory requirements for airport IT systems.
- Ability to train and mentor junior team members and other colleagues.
- Experience in managing projects, communicating with stakeholders and completing their work end-to-end.

Experience in the aviation industry is a plus.

**Diversity**

Please note that as part of our recruitment process, we may use various processes to help us understand your skills and experience related to the role.

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