SAP Support Analyst PSP

2 weken geleden

Amsterdam, Nederland ADM Voltijd

Summary:

The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to work with the architects, developers, and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization. 

Job Responsibilities:

Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components. Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits. Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact. Perform thorough testing including regression testing before releasing any solution for final user validation. Understand and follow ADM IT processes in performing all day-to-day activities. Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool. Design and configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents. Provide technical input in support of audit requests, as needed. Follow regulatory compliance and Security standards. Partner with other process and system experts to identify and implement business process continuous improvements opportunities.

Job Requirements: 

Minimum 5 years’ experience in one or more SAP modules; Experience with S/4HANA highly preferred. Must have deep knowledge of S4 HANA embedded PPDS (PPDS on S4HANA) or SAP APO PPDS, Flexible planning, MRP Live, demand management, capacity requirement planning, CIF error handling, inter company stock transfer planning, subcontracting etc. Strong knowledge in setting up various kind of planning processes ( Make to Stock, ETO, CTO) and integration with other planning solution i.e., IBP, APO & third-party planning solutions. Must have expertise with SAP S/4 HANA PP-PI solutions covering the following processes: working with process messages, master recipes with process instructions, PI sheets and production execution using interface with MES, production scheduling, capacity planning, backflushing, subcontracting, shop floor operations and batch management; experience in process manufacturing industry will be an added advantage. Must have experience with production planning processes, PPPI master data and relevant configuration i.e., MRP, Demand management, capacity planning, ATP, MTO, MTS etc. Experience of integration knowledge with SAP QM, SAP EWM and Manufacturing Execution Systems (MES) using PI/PO as middleware; experience with ALE/EDI IDoc’s, file-based interface, MES integration, recovery of failed batch Jobs & Inbound & Outbound RFC & Queues. Full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits. High analytical and problem-solving skills in SAP PP to provide best practice solution on incidents & assess its downstream impact on integrated solution. Ensure continuity of ‘business as usual’ items in lieu of proposed RICEFW as well as its relevance on Master Data requirements. Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements Ability and willingness to travel by auto and air as needed to achieve business objectives Bachelor’s degree related to Information Systems, Business, or other relevant academic discipline

Why it feels good to work for ADM 

You can connect what you do with the positive impact that it has on the future of the food industry  ADM truly cares for its employees, and provides great support, in particular in times of crisis We are hands-on. ADM is a big company, but you will be able to do actual work from day one There is room for innovative thinking, knowledge sharing, creating fun projects to make work more interesting.  Proven track record of career paths; Culture of caring and continuous learning. Yes, we offer flex work Managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life  Did we mention DE&I? We are working on growing our ERGs, and strictly apply our inclusive hiring policy to all recruitments. A diverse set of benefits such as mentoring programs, employee assistance program, fitness incentives, and many more depending on your location or work .
As this role requires specific skill sets, we are accepting applicants from all global regions. However, the ideal location for this position is in Amsterdam, Netherlands. Alternative locations in other regions are in Heidelberg, Germany, Erith, UK. Relocation assistance may be offered depending on the situation of the suitable candidate.
We are proud to be an equal opportunity workplace and value diversity at our company. If you feel this job is for you, unlock your potential and apply now online. By applying for this position, you agree to ADM’s privacy notice.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here:

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