Lobby Host
4 maanden geleden
**Job Number** 24101242
**Job Category** Rooms & Guest Services Operations
**Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Position Summery
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
***S**
Critical Tasks
Greet/Escort Guests
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Guest Services
- Ensure proper coverage and execution throughout all zones of the lobby.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
- Understand and be knowledgeable about all Food & Beverage menu and service standards within the Social Business and Individual Zone.
- Operate the POS system as required and ring in and deliver food & beverage
- Deliver guest valet, packages and mail as well as other items required by guest.
- Perform basic technology troubleshooting for the guests on the items located throughout the zones. These items may include personal computers, media centers pc’s, self service kiosks, printing capabilities, wireless access, business center services, etc.
- Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests/residents with unique needs.
- Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
- Assist with processing guest check-ins and ensuring pre-arrival planning program is in place and is enforced.
- Manage the Elite Arrival Experience working closely with the Rooms Controller ensuring all requests are met.
Guest Rooms
- Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Secure valid form of payment (e.g., credit card) prior to issuing room key.
- Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e
-
Lobby Host
4 maanden geleden
Amsterdam, Nederland Corendon Hotels & Resorts Netherlands Voltijd**_Wat is het voordeel voor mij?_** - Een fulltime maximaal startsalaris van €2.200-2.350 per maand; - Een functie die zowel fulltime als parttime beschikbaar is; - Een unieke kans om deel uit te maken van een leuk, gezellig en enthousiast team; - Een stijlvolle, dynamische, internationale werkomgeving; - De mogelijkheden om je door te ontwikkelen; -...
-
Lobby Host vacature bij Monet Garden Hotel
14 uur geleden
Amsterdam, Nederland Monet Garden Hotel VoltijdFunctiebeschrijvingWe zijn op zoek naar een enthousiaste en flexibele Lobby Host die zich kan vinden in een gevarieerde en dynamische omgeving. Als Lobby Host ben je de eerste aanspreekpunt voor onze gasten en ben je verantwoordelijk voor het creëren van een warm en welkom gevoel bij aankomst.VerantwoordelijkhedenAssisteren bij de check-in en check-out van...
-
Lobby Ambassador
12 uur geleden
Amsterdam, Noord-Holland, Nederland Marriott International VoltijdJob Title: Lobby HostJob Summary:We are seeking a highly skilled and enthusiastic Lobby Host to join our team at Marriott International. As a Lobby Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience for all.Key Responsibilities:Guest Services: Ensure proper coverage and...
-
Functie: Lobby Host bij Monet Garden Hotel
14 uur geleden
Amsterdam, Nederland Monet Garden Hotel VoltijdFunctiebeschrijvingWe zijn op zoek naar een enthousiaste en flexibele Lobby Host die zich kan vinden in een gevarieerde en dynamische omgeving. Als Lobby Host ben je de eerste aanspreekpunt voor onze gasten en ben je verantwoordelijk voor het creëren van een warm en welkom gevoel bij aankomst.VerantwoordelijkhedenAssisteren bij de check-in en check-out van...
-
Lobby Ambassador
1 dag geleden
Amsterdam, Noord-Holland, Nederland Marriott International VoltijdJob Title: Lobby HostJob Summary:We are seeking a highly skilled and customer-focused Lobby Host to join our team at Marriott International. As a Lobby Host, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Guest Services:...
-
Lobby Host
13 uur geleden
Amsterdam, Nederland Pestana Amsterdam VoltijdAbout UsPestana Amsterdam Riverside is a luxury hotel with 154 rooms and suites, a spa with an indoor swimming pool and sauna, a gym, 10 meeting rooms, and a stunning restaurant and bar. This hotel is your new luxury home in Amsterdam.Job SummaryWe are seeking a highly motivated and service-oriented Porter/Lobby Host to join our team. As a Porter/Lobby Host,...
-
Monet Garden Hotel zoekt Lobby Host
14 uur geleden
Amsterdam, Nederland Monet Garden Hotel VoltijdFunctiebeschrijvingWe zijn op zoek naar een enthousiaste en flexibele Lobby Host die zich kan vinden in een gevarieerde en dynamische omgeving. Als Lobby Host ben je de eerste aanspreekpunt voor onze gasten en ben je verantwoordelijk voor het creëren van een warm en welkom gevoel bij aankomst.VerantwoordelijkhedenAssisteren bij de check-in en check-out van...
-
Lobby Ambassador
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Marriott International VoltijdJob SummaryWe are seeking a highly skilled and customer-focused Lobby Host to join our team at Marriott International. As a Lobby Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.Key ResponsibilitiesGuest Services: Provide directions and information to guests regarding...
-
Lobby Host gezocht voor 4-sterren hotel in Amsterdam
14 uur geleden
Amsterdam, Nederland Monet Garden Hotel VoltijdFunctiebeschrijvingWe zijn op zoek naar een enthousiaste en flexibele Lobby Host die zich kan vinden in een gevarieerde en dynamische omgeving. Als Lobby Host ben je de eerste aanspreekpunt voor onze gasten en ben je verantwoordelijk voor het creëren van een warm en welkom gevoel bij aankomst.VerantwoordelijkhedenAssisteren bij de check-in en check-out van...
-
Functie Lobby Host bij Monet Garden Hotel in Amsterdam
13 uur geleden
Amsterdam, Nederland Monet Garden Hotel VoltijdFunctiebeschrijvingWe zijn op zoek naar een enthousiaste en flexibele Lobby Host die zich kan vinden in een gevarieerde en dynamische omgeving. Als Lobby Host ben je de eerste aanspreekpunt voor onze gasten en ben je verantwoordelijk voor het creëren van een warm en welkom gevoel bij aankomst.VerantwoordelijkhedenAssisteren bij de check-in en check-out van...
-
Lobby Ambassador
3 dagen geleden
Amsterdam, Noord-Holland, Nederland Marriott International VoltijdJob SummaryWe are seeking a highly skilled and customer-focused Lobby Host to join our team at Marriott International. As a Lobby Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.Key ResponsibilitiesGuest Services: Provide directions and information to guests, assist with...
-
Lobby Ambassador
1 week geleden
Amsterdam, Noord-Holland, Nederland Marriott International VoltijdJob SummaryWe are seeking a highly skilled and customer-focused Lobby Host to join our team at Marriott International. As a Lobby Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.Key ResponsibilitiesGuest Services: Provide directions and information to guests regarding...
-
Lobby Ambassador
4 dagen geleden
Amsterdam, Noord-Holland, Nederland Marriott International VoltijdJob SummaryWe are seeking a highly skilled and customer-focused Lobby Host to join our team at Marriott International. As a Lobby Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.Key ResponsibilitiesGuest Services: Provide directions and information to guests, identify and...
-
Lobby Ambassador
7 dagen geleden
Amsterdam, Noord-Holland, Nederland Marriott International VoltijdJob SummaryWe are seeking a highly skilled and customer-focused Lobby Host to join our team at Marriott International. As a Lobby Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.Key ResponsibilitiesGuest Services: Provide assistance to guests with directions, information,...
-
Porter/lobby Host
4 maanden geleden
Amsterdam Zuid, Nederland Pestana Amsterdam Riverside Voltijd**Join Our Team as a Porter/Lobby Host at Pestana Amsterdam Riverside!** Are you adept at handling busy and challenging days? Are you service-oriented, hardworking, and passionate about the hospitality industry? If so, we are looking for you! **About Us**: The **Pestana Hotel Group** is the largest multinational group of Portuguese origin in the tourism...
-
Porter - Lobby Host
4 weken geleden
Amsterdam, Noord-Holland, Nederland Pestana Amsterdam VoltijdJoin Our Team as a Porter/Lobby Host at Pestana Amsterdam Riverside! Are you adept at handling busy and challenging days? Are you service-oriented, hardworking, and passionate about the hospitality industry? If so, we are looking for you! About Us:The Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. Present...
-
Porter - Lobby Host
3 weken geleden
Amsterdam, Nederland Pestana Amsterdam VoltijdJoin Our Team as a Porter/Lobby Host at Pestana Amsterdam Riverside! Are you adept at handling busy and challenging days? Are you service-oriented, hardworking, and passionate about the hospitality industry? If so, we are looking for you! About Us:The Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. Present...
-
Porter - Lobby Host
3 weken geleden
Amsterdam, Noord-Holland, Nederland Pestana Amsterdam VoltijdJoin Our Team as a Porter/Lobby Host at Pestana Amsterdam Riverside! Are you adept at handling busy and challenging days? Are you service-oriented, hardworking, and passionate about the hospitality industry? If so, we are looking for you! About Us:The Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. Present...
-
Porter - Lobby Host
3 weken geleden
Amsterdam, Nederland Pestana Amsterdam VoltijdJoin Our Team as a Porter/Lobby Host at Pestana Amsterdam Riverside! Are you adept at handling busy and challenging days? Are you service-oriented, hardworking, and passionate about the hospitality industry? If so, we are looking for you! About Us:The Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. Present...
-
Host van Aitana
15 uur geleden
Amsterdam, Nederland Room Mate Aitana VoltijdWij zoeken een Host voor Room Mate AitanaWe zijn op zoek naar een enthousiaste en flexibele Host die onze gasten een onvergetelijke ervaring kan bieden. Als Host ben je de eerste aanspreekpunt voor onze gasten en zorg je ervoor dat ze zich thuis voelen in ons hotel.Je taken:Onze gasten verwelkomen met een warme glimlach en helpen ze met hun bagageZorg ervoor...