Supervisor Customer Service

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
**Job Req Number**: 85265
**Time Type**: Full Time
Move forward as Supervisor Customer Service at DSV in Haps
Do you want to take on the operational and logistic challenges for a site active in advanced nutrition? Do you always go for the best customer experience? And are you known for your commitment, responsibility and ownership? Your experience as a supervisor within customer service will come into its own at one of the top players in the logistics market.
You get it done
You will be responsible for the operational management of our customer service team. We recently launched our logistics services in advanced nutrition products. With your team, you are the hub of the organisation, both internally and externally. This offers you fantastic challenges to which you actively contribute.
How will you do this? You ensure that the team functions optimally and is well managed. You focus on achieving maximum customer satisfaction and meeting the agreed conditions for our customer. You derive satisfaction from striving for efficiency and improvement. You coordinate the work within the customer service team You achieve this by:
properly organising your department based on developments in logistics and customer needs;
conducting operational/tactical consultations with the customer on performance and daily operations;
holding operational/tactical consultations with the customer on performance and daily operations;
collecting, analysing, reporting and providing information on status and progress to customers, including on the basis of production KPIs;
proactively coaching, supporting and developing your team;
Your team stands out within DSV because of the conviviality and approachability with which we interact. You will be given all the freedom and space you need to fulfil this role in the best possible way.
We are DSV, we grow
DSV is a global provider of transportation and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via warehousing and transport by air, sea, rail, courier or road.
By enjoying working together, with a focus on service, we ensure that we are successful for our customer and DSV says Ralph Gommers, Site Manager
In the Netherlands, we operate from over 20 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference.
You bring
managerial experience, preferably in a similar / logistics work environment;
affinity with logistics and transport;
solution-oriented and process-oriented attitude to be customer-oriented;
command of the Dutch and English languages in both verbal and writing.
It all counts for this vacancy of Supervisor Customer Service in Haps. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
a salary tailored to the knowledge and experience you bring;
28 vacation days per year and 8% vacation pay;
plenty of opportunities to develop yourself further;
the space and freedom to do business in an informal environment.
Move forward
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.