Audio / Video (Av) Service Support

3 weken geleden


Brunssum, Nederland Enterpryze Consulting Ltd. Voltijd

**Audio / Video (AV) Service Support
- **Working Location**:Brunssum, The Netherlands**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Experience in technical administration of POLYCOM Systems
- Good knowledge of different AV equipment such as Codec’s, mixers, media converters, beamers and the connection in-between
- Experience with the build-up of a conference room and the setup of the network connection
- Basic skills on LAN switches and local cable infrastructure (FO cable, media converters, LAN test equipment etc.)
- Basic theoretical AV knowledge such as Audio protocols like Dante, voice compression, etc.

**DELIVERABLES:
Deliverable

Description

Milestone description

**D01
**Incident Management
**75% completion rate
M.01.1

Respond on every Incident, Task and/ or Work Order for standard VTC conference rooms

Approximately 30 incidents per month/

M.01.2

Respond on all related Incidents, Work Orders and Tasks for specific, High Operational areas

Approximately 15 incidents per month

M.01.3

Respond on all related Incidents, Work Orders and Tasks for IPTV system related failures

Approximately 10 incidents per month

Cooperate with the second and third level of support (NCIA Internal resolver groups and external Providers)

Approximately 10 close cooperation per month

**D02
**Proactive Monitoring of functionality
M.02.1

Check all AV critical functionality in high Operational Areas

2 hours per day

**D03
**Request Management
Support to IPTV configuration request

Approximately 5 requests per month

Support user request with Multicast streaming

Approximately 1 per month

On demand, reconfigure channels on streamers

Approximately 5 per month

Support the AV equipment located outside Conference rooms like office, meeting rooms etc.

Monthly average of 15 INC, Work Orders and Tasks

**D04
**Receiving Goods
M.04.01

Assist CSU Storekeeper with transportation from Central Warehouse to CSU Facility

**D05
**Asset Handling
Complete any asset handling and registration documents in accordance with NATO directives


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