Group Lead Customer Support Diagnostics

4 maanden geleden

Veldhoven, Nederland ASML Voltijd

**Introduction to the job**

Are you an experienced professional, with proven experience in stakeholder management and change management? Do you have a vision on how our Customer Support organization should shape and drive our operational excellence in order to improve Diagnostics? Do you enjoy the challenge of defining high impact projects and to work cross-sector and cross-business line environment? Do you have a process improvement mindset? Group leaders enable our operations to reach Operational Excellence by managing both internal and external stakeholders, enhancing the team capability and driving the vision of the roadmap and products. Would you like to be a part of the state-of-the art technology innovation happening at ASML? If so, then a job as Group Leader Diagnostics within ASML’s IAS Diagnostics may be right for you

Job Mission

As an ASML Group Leader, you are expected to optimize the performance of a multi-disciplined team. This requires insight into each individual’s personal strengths and weaknesses, so you can assign projects to the best-suited personalities and provide appropriate coaching for personal growth. Also, you must ensure the most efficient way of working for your group, continuously identifying and implementing structural improvements, planning and implementing new technology strategies that help ensure faster time-to-market. We want you to lay foundations today that will help ensure ASML remains at the forefront of technology in the years to come

You will also act as the technical owner for part of diagnostic service development; you will be responsible for defining the diagnostic requirements and their implementation. You will need to master the complexity of designing for service in a unique and highly demanding environment where performance, availability and costs are the major driving forces.

In addition to excellent leadership, coaching and analytical skills, you will need communication skills - to convince, motivate and inspire colleagues across multiple sectors working in different continents that are charged with implementing your requirements for process, software, organization and supporting infrastructure improvements. You have functional domain ownership in order to drive for efficiency, cost reduction, continuous improvement, and knowledge management. You will also need to be a good listener and negotiator in order to effectively engage and motivate stakeholders.

**Role and responsibilities**

As Group Leader Diagnostics you are responsible to ensure both team management and integration of the breakthrough project into the organization.

The job requires balancing between people management and technical content.

You will drive the realization of Service requirements through participation in the definition, realization and verification of service products and infrastructure.

You are Responsible for driving (part of) the Diagnostic roadmap, which entails, however is not limited to:

- Define and maintain a resource roadmap;
- Allocate projects and agree targets with the best-suited people;
Coach group members in their job and optimize their personal growth.
- Shape and continuously improve the diagnostic competence across sectors.
- Be able to drive the functional domain knowledge of diagnostics products
- Ensuring and reviewing the value of the work the Team performs;
- Securing relevant stakeholders are managed and expectations are aligned
- Alignment with Stakeholders (up to 20% travel)
- support driving the Integration of the roadmap in the product/projects/sector across ASML
- Contribute to the creation of the diagnostic roadmap and its contribution to business revenue (Service Agreements) and cost (OPEX).

Your interfaces are within the Customer Support sector (Program management, operations, engineering), as well as cross sector with System Engineering (SE), Development & Engineering (D&E), Information Technology (IT), Factories (TF and EF), and business process improvement (BPI).

**Education and experience**

MSc level in physics, electronics, mechatronics, software development, data science or information technology.

Experience

At least five years’ experience in a Hi-tech Engineering environment or similar. Multidisciplinary, broad technical scope and track record in service or engineering leadership.

Advantage is experience with semi-conductor industry, Agile way of working and MVP concept, product knowledge from customer usage prospective.

**Skills**
- Eagerness to learn and expand your knowledge,
- Result-oriented and high stress-tolerance,
- Strong analytical ability with a pragmatic attitude,
- Work in and drive multidisciplinary teams in a dynamic environment,
- Able to structure and maintain overview,
- Has a helicopter view, can cover a broad technical scope,
- Strong stakeholder management and able to deal with resistance,
- Change manager,
- Team builder with positive attitude and “can-do” mentality.
- Act like an entrepreneu

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