Operational and Customer Relations Manager

1 week geleden


Lijnden, Nederland Anjer Hotel Services BV. Voltijd

**Job Posting: Operational and Customer Relations Manager**
**Company**: Anjer Hotel Services BV
**Location**: New Yorkstraat 31, 1175RD, Lijnden, The Netherlands
**Website**: anjer.nl

**About Us**
Anjer Hotel Services BV is a leading provider of comprehensive hotel operation solutions in the Netherlands. Specializing in services such as housekeeping, supervision, carpet cleaning, window washing, and sanitary supplies, we collaborate with hotels to ensure smooth operations and outstanding guest experiences. With over 200 trained employees, we deliver excellence through expertise and dedication.

**Position Overview**
We are seeking a highly skilled and experienced **Operational and Customer Relations Manager** to oversee and enhance our service operations. This individual will lead the recruitment, training, and management of hotel personnel, ensure service quality, and maintain exceptional client relationships, driving satisfaction and loyalty.

**Key Responsibilities**
- **Operational Leadership**: Develop and implement operational strategies for recruiting, training, equipping, and assigning hotel staff to meet the unique needs of client hotels.
- **Team Management**: Lead and mentor a team of over 200 personnel, ensuring high performance and motivation.
- **Quality Assurance**: Supervise and collaborate with quality control teams to maintain and enhance service standards across all operations.
- **Client Relations**: Act as the primary contact for client hotels, proactively addressing concerns and fostering long-term relationships.
- **Process Optimization**: Continuously evaluate and refine internal processes to improve efficiency, service delivery, and client satisfaction.
- **Reporting and Analytics**: Monitor key performance indicators (KPIs), prepare detailed reports, and present insights to senior management for decision-making.
- **Regulatory Compliance**: Ensure all operations comply with Dutch labor laws and industry standards.
- **Problem-Solving**: Address operational challenges swiftly and effectively, minimizing disruptions to client services.

**Requirements**:

- A bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- At least 5 years of managerial experience in hotel operations, hospitality services, or a similar role.
- Proven expertise in overseeing large teams and managing complex operations.
- Strong communication and interpersonal skills, with the ability to build and maintain professional relationships.
- Fluency in English is essential; willingness to learn Dutch is highly valued.
- Proficiency in Turkish is an advantage but not mandatory.
- Internationally recognized certifications in hospitality management (e.g., housekeeping management, banquet operations, hotel administration) are required.
- Strong analytical and problem-solving skills, with a results-driven mindset.
- Familiarity with quality control processes and standards in the hospitality industry.
- Ability to multitask and thrive in a fast-paced environment.

**What We Offer**
- **Competitive Salary**: Gross monthly salary of €5,200 - €6,500, based on experience and qualifications.
- **Professional Development**: Opportunities for training and skill enhancement in a dynamic and growing industry.
- **Supportive Environment**: Work within a collaborative team that values innovation, professionalism, and excellence.
- **Career Growth**: The chance to lead and shape a team of over 200 hotel service professionals, contributing to the success of a reputable organization.
- **Impactful Role**: A key leadership position that allows you to influence client satisfaction and operational success.
- **International Exposure**: Experience working in a diverse and multicultural setting with a strong emphasis on collaboration and inclusion.
- **Comprehensive Benefits**: Additional perks and benefits to support your professional and personal well-being.

**How to Apply**

Join Anjer Hotel Services BV to lead, innovate, and make a significant impact in the hospitality industry

İş Türü: Tam zamanlı

Maaş: €5.200,00 - €6.500,00 aylık

Work Location: İş yeri


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