Night Manager Front Office

Travel is a journey. At Holiday Inn®, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

**About us**

Just 10 mins by car from the The Hague city centre, the brand new hotel is conveniently located opposite the Voorburg train station, close to where thoroughfares A4 (Amsterdam - The Hague), A13 (The Hague - Rotterdam) and A12 (The Hague - Utrecht) come together.

Within walking distance explore historical Voorburg, with the Huygens' Hofwijck museum and the Herenstraat or a little further afield to visit, Royal Palace Noordeinde, Madurodam, de Pier and Scheveningen Beach. Take a drive out to close-by The Hague, Leiden, Delft or Rotterdam.

The hotel has 125 modern air-conditioned bedrooms. Our chic, open lobby offers all-day dining, and is a great place to meet. We also proudly serve fresh barista brewed coffee and snacks 24-hours.

Stay connected with high-speed Wi-Fi throughout the hotel and business services available. An ideal location to do business with two fully equipped meeting rooms. One state of the art boardroom and one full flexible meeting room with break-out area attached. Our gym offers guests the opportunity to work out whilst travelling on business or pleasure.

**What’s The Job?**

"The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Manager, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**You Are Responsible For**
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
- Supervise accurate and efficient reception operations Including check In/out procedures.
- Stay one step ahead of guests’ needs - record and act on their preferences and handle their messages, requests, questions and concerns.
- Stay safe all the time. Following our safety procedures and report all incidents.
- Act with responsibility In emergency situations
- Carry out shift handovers and brief team members as required
- Support Team Members In handling guest requests and enquires to ensure a positive outcome.
- Represent the Front Office Manager in her absence during the night shift.
- Preform the Night Audit and ensure all reports are prepared for the next day operations
- Make book-outs if necessary
- Performs security checks of Interior and exterior on the hotel premises

**What We Need From You**
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Fluent in Dutch and English, an additional foreign language is preferred
- Opera experience Preferred
- Ability to work on your own or as part of a team
- You are a real Team player and you work organized.
- Flexibility - morning, evening or night weekend and holiday shifts are all part of the job.
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position
- Excellent grooming standards

**What We Offer**

We’ll reward all your hard work with a great salary, including a uniform, superb training and discounted hotel accommodation worldwide within our IHG® family of brands.

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because Holiday Inn® The Hague - Voorburg belongs to the IHG® company, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with almost 6,000 hotels in over 100 countries around the world.

Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So is this the right job for you? Please get in touch and tell us how you could bring your individual skills to Holiday Inn® The Hague - Voorburg

**Job Types**: Full-time, Contract
Contract length: 12 months

Work Location: In person