Front Office Manager

**Travel is a journey. At Holiday Inn®, we help make it a joy.**

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our speciality. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

**About us**

Just 10 minutes by car from The Hague city centre, the brand new hotel is conveniently located opposite the Voorburg train station, close to where thoroughfares A4 (Amsterdam - The Hague), A13 (The Hague - Rotterdam) and A12 (The Hague - Utrecht) come together.

Within walking distance explore historical Voorburg, with the Huygens' Hofwijck museum and the Herenstraat or a little further afield to visit, Royal Palace Noordeinde, Madurodam, de Pier and Scheveningen Beach. Take a drive out to close-by The Hague, Leiden, Delft or Rotterdam.

The hotel has 125 new, air-conditioned bedrooms. Our chic Open Lobby offers all-day dining, and is a great place to meet. We also proudly serve fresh barista brewed coffee and snacks 24-hours.

Stay connected with high-speed Wi-Fi throughout the hotel and business services available. An ideal location to do business. One state of the art boardroom and one full flexible meeting room with break-out area attached and our gym offers guests the opportunity to work out whilst travelling on business or pleasure.

**What’s The Job?**

"The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Lead, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in Holiday Inn The Hague - Voorburg

**You Are Responsible For**
- Manage and supervise all tasks of the Front Office Department to ensure guests receive prompt, cordial attention and personal recognition.
- Supervise the Front Desk team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
- Being the warm and friendly welcome that kicks off a memorable guest experience.
- Acknowledge IHG One Rewards members and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities.
- Lead and coach our Front Office team in efficient and accurate reception operations, including check in/out procedures and incoming and transferring telephone calls.
- Stay one step ahead of guests’ needs - record and act on their preferences and handle their messages, requests, questions and concerns.
- Stay safe at all times. Following our safety procedures and report all incidents.
- Follow IHG company brand standards.
- Co-selecting new employees and have job interviews.

**What we need from you**
- Excellent communication and social skills.
- Fluent in Dutch and English, an additional foreign language is a pré.
- Opera experience preferred but not a must.
- Ability to work on your own or as part of a team.
- You are a real Team player.
- Flexibility - morning, evening or night's, weekends and holidays.
- Experience - ideally you have worked at least 4+ years in a front desk or guest service position.
- Stress-resistant and representative.

**What We Offer**

We’ll reward all your hard work with a great salary, including a uniform, superb training and discounted hotel accommodation worldwide within our IHG® family of brands.

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because Holiday Inn® The Hague - Voorburg belongs to the IHG® company, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with almost 6,000 hotels in over 100 countries around the world.

Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives.

So is this the right job for you? Please get in touch and tell us how you could bring your individual skills to Holiday Inn® The Hague - Voorburg

**Job Type**: Part-time

**Language**:

- English (preferred)

Work Location: In person