Day/night Receptionist Fulltime Nh Capelle

4 maanden geleden

Capelle aan den IJssel, Nederland NH Hotels Voltijd

In NH Capelle most of our guests stay for business reasons. In the weekends we welcome mostly leisure guests. We have 105 guest rooms, and we accommodate meeting and events up to 250 guests. In addition, our guests can enjoy a perfect meal on our terrace or in the restaurant. This versatility results in a team who understand flexibility like no other. We are one team, and we help each other wherever we can. We are welcoming a lot of returning guests and our aim is to makes sure our guests feel at home. And to do so, we are more than happy to go the extra mile.

**''Our aim is to make the guests feel like it's their second home. We provide hospitality with love, care and excellent service to our guests'' - Nazhira, Receptionist**

**What will we offer you?**
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 5.

**What’s in it for us?**
- Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
- You know how to prioritize and keep your cool during busy moments;
- You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
- You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
- You are interested in computers and enjoy learning new systems.

**A day in the life of a Day/Night Receptionist**
**06:45** You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
**07:00** You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
**08:00** You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
**12:00** Enjoy your lunch with colleagues from other departments.
**13:00** You check whether there are still guests who need to check out and continue with your checklist until it is finished.
**14:00** You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
**14:45** The evening shift has arrived, and you attend the handover.
**15:00** Time to go home

Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.

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