Customer Care Representative
5 maanden geleden
As a Customer Care Representative (0.8 - 1 fte) you will provide customer service, project and account management support. You play a crucial role in the order management process, ensuring timely processing of orders and confirming realistic delivery times.
You will ensure customer service excellence and provide support to both internal and external customers. You closely monitor potential risks and issues with customer orders and escalate them to Operations, Process Engineering and Planning as necessary. In addition, you prepare sample requests, provide order status information, and facilitate various other customer requests according to established standards.
Within the order management process, you work closely with Operations, Production Specification and Process Engineering departments to evaluate and optimize customer specifications. In addition, you will coordinate with Planning and Operations to establish achievable shipping dates and communicate updated order confirmations to the customer.
Building lasting relationships with assigned customers and key stakeholders is paramount in your role. In addition, you will work closely with the Regional Manager to handle customer inquiries, internal information requests, technical details and quotes smoothly and efficiently.
You will act as the connecting link between customers and internal teams, ensuring that deliveries are made in a timely manner and according to customer needs. An essential part of your role is to continuously monitor customer orders throughout the production process. This involves informing customers, Sales and Operations of potential delays and offering alternative solutions to meet customer expectations. Customer complaints you accurately record and follow up according to established procedures, coordinating internally to ensure timely specification reviews and other customer information requests.
What makes working at Oliver so great?
**Abundance of Innovation**:
Experience our brand-new machine park in the largest cleanroom of Oliver worldwide. Continuous development leads to continuous change.
**Close-knit Team**:
Our team is more than just colleagues; we care about each other's work happiness. Here, we know each other by first name and strive for success together.
**Valued Expertise**:
**International Opportunities, Local Convenience**:
Enjoy an international work environment close to home.
**Work-Life Balance**:
Benefit from 27 vacation days and a stimulating bonus scheme.
**Care for Well-being**:
Our focus on vitality is reflected in daily fresh fruit or take advantage of our bike or fitness plan Moreover, there are possibilities for extensive health reimbursements from the ASF fund.
**Celebrating Together**:
Join our annual staff activities and celebrate success, collaboration, and fun.
What do we ask of you for this position?
**Education and Experience**: Bachelor's degree commercial or equivalent. Minimum of 2 years relevant work experience in customer service, sales or account management, or equivalent combination of education and experience. In addition, you have experience with CRM and ERP systems. Knowledge and experience in SAP & Microsoft Dynamics are a plus.
**Customer focused & relationship management**: You can respond to changing customer needs and develop and strengthen partnerships. In which you can deal with various interpersonal styles.
**Teamwork**: You work both independently and in (cross functional) teams. In addition, you can maintain relationships within the team and collaborate effectively to gather information, make decisions and suggest improvements.
**Communication Skills**: You have excellent oral and written communication skills in English.
**Careful and structured**: You have a keen eye for detail, but you also have an overview of the bigger picture, able to prioritize tasks based on urgency.
With us, it's more than just qualifications; we value our culture. Do you fit within our core values?
May we hear your story?
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