Customer Service Liaison

4 weken geleden


Venray, Limburg, Nederland Vestiging Venray Standaard Voltijd
Job Title: Customer Care Representative Job Description: As a Customer Care Representative, you will play a vital role in ensuring customer satisfaction and efficiently managing orders. This innovative company prioritizes building long-term relationships and establishing new ones. If you're passionate about contributing to this mission, you might be the ideal candidate for this position. Key Responsibilities: * Monitor customer orders and identify potential risks and problems to operations, planning, and process engineering. * Provide timely information on order status and prepare samples as needed. * Facilitate customer requests according to established standards. * Evaluate customer specifications and strive to optimize processes based on these specifications. * Build lasting relationships and establish new connections with customers. * Support the regional manager on technical details and quotations. * Handle customer complaints professionally and efficiently. Requirements: * A completed Bachelor's degree in commerce, with at least 2 years of experience in customer service or account management. * Experience with CRM systems, preferably with SAP. * A customer-oriented attitude and ability to adapt to changing customer needs. * Strong teamwork skills and a willingness to collaborate with colleagues. * Excellent oral and written communication skills in English. * A keen eye for detail and ability to maintain a broad perspective. Benefits: * A salary between €3200,- and 4200,- gross per month, depending on your level of experience. * A contract directly with our organization. * A challenging position for 32-40 hours per week. * 27 vacation days and an incentive bonus scheme. * An active staff association. * Fresh fruit at work and a cycling or fitness plan, as we prioritize employee well-being.
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