Pilot Support Manager

5 maanden geleden

Amsterdam, Nederland easyJet Voltijd

We like to think of ourselves as being a different place to work compared to other airlines. We’re fun, community driven, less informal, and from top to bottom we really look after each other. We also think it’s because of our ‘Orange Spirit’. That means working in teams that are positive, inclusive, united by purpose, ready to meet problems head-on, and that have your back. Whether you’re an industry veteran or just starting out, if you thrive in a team environment then we think we have one of the best around.

We are recruiting for a **Multi-base** Pilot Support Manager. The Pilot Support Manager, working closely with the Base Captain, plays a vital role in supporting and leading our Pilots at multiple bases, fostering a high-performance culture through visible, proactive leadership and inclusive behaviours. Prioritising pilot engagement and Flight Operations Key Performance Indicators (KPIs), this role is an integral part of the Flight Operations function and collaborates cross-functionally with all internal departments.

Responsibilities include ensuring operational effectiveness at the base, managing pilot performance in areas such as conduct, absence, return to work, disciplinary, and grievance procedures. You will support the Base Captain in implementing the Flight Operations engagement plan, recognising exceptional efforts by Pilots, and promoting recognition across all communities at the base.

Collaboration with local industrial bodies and works councils, if applicable, is essential, along with supporting innovative and effective communication to Pilots. Additionally, the role involves providing Flight Operations input to meet Health and Safety standards at the local level, managing fatigue within the base in collaboration with the Safety and FRMS team, and maintaining effective relationships with third-party suppliers.

**Requirements of the Role**

**What you need to do this role**

This position will see you working across multiple bases so the ability and flexibility to travel across our network, in a regular capacity is a must. You should have a proven track record of successfully leading and managing a sizable team within a regulated environment. With a background in operational delivery aligned to strategic goals, you will have strong stakeholder engagement skills, demonstrating the ability to communicate and influence effectively at all levels, both internally and externally. The role requires an individual who can prioritise tasks in an ever-changing and fast-paced environment, exhibiting resilience and the ability to work well under pressure. You will embody the easyJet 'one team' culture, eliminating any division or silo mentality.

Proficient use of IT tools, including Outlook, Excel, and communication tools, is essential. You will have demonstrable experience in driving performance through the delivery of multiple Key Performance Indicators (KPIs), particularly in the realm of employee engagement. Strong written and communication skills, along with confidence in front-line, face-to-face management, are crucial. While experience in managing HR policies and processes is desirable, previous exposure to a unionised environment, including interactions with key union members, is also considered advantageous.

**What you’ll get in return**

**>** Competitive base salary

**> **Up to 20% bonus

**> **25 days holiday

**> **BAYE, SAYE & Performance share schemes

**> 5**% pension

**> **Life Assurance

**> **Flexible benefits package

**> **Excellent staff travel benefits

**Location & Hours of Work**
- This is a full-time role and will be 40 hours per week covering multiple bases**:Amsterdam & Berlin** You will be required to attend all bases depending on business needs, however, your usual place of work can be any of the above locations.** **You will be required to attend all bases depending on business needs. This role is a non-flying role working 5 days out of 7 in the office, on a full-time basis which may include weekends and evenings.

**About easyJet**
- Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet. At easyJet our aim is to make low-cost travel easy - connecting millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

Whether you’re working as part of our front-line operations or in our corporate roles, we’ll give you everything you need to make a personal impact on our growing business. We believe in sharing new opportunities, stepping up to challenges and supporting each other with our Orange Spirit. Make a difference with your next role. Make it easyJet.

**Apply

  • Pilot Support Manager

    2 maanden geleden

    Amsterdam, Nederland easyJet Voltijd

    We like to think of ourselves as being a different place to work compared to other airlines. We’re fun, community driven, less informal, and from top to bottom we really look after each other. We also think it’s because of our ‘Orange Spirit’. That means working in teams that are positive, inclusive, united by purpose, ready to meet problems head-on,...

  • Pilot Support Manager

    5 maanden geleden

    Amsterdam, Nederland easyJet Voltijd

    We like to think of ourselves as being a different place to work compared to other airlines. We’re fun, community driven, less informal, and from top to bottom we really look after each other. We also think it’s because of our ‘Orange Spirit’. That means working in teams that are positive, inclusive, united by purpose, ready to meet problems head-on,...

  • Innovation Manager Validation

    1 maand geleden

    Amsterdam, Nederland Fashion For Good Voltijd

    **About the job**: Within a short time frame of less than 6 years, Fashion for Good has established itself as the go-to platform for sustainable fashion innovation on a global level. We seek an Innovation Manager who will be responsible for overseeing Fashion for Good’s Innovation Platform validation activities in the areas that include Materials (incl....

  • Customer Support Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Zenchef Voltijd

    Customer Support ManagerJoin Zenchef, a leading European restaurant platform, as a Customer Support Manager and become the face of our customer support team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through real-time and asynchronous communication. Your goal will be to drive customer satisfaction to...

  • Customer Support Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Zenchef Voltijd

    Customer Support ManagerAt Zenchef, we're looking for a skilled Customer Support Manager to join our team. As a Customer Support Manager, you will be the face of our company, delivering exceptional customer experiences through both real-time and asynchronous communication. Your goal will be to drive customer satisfaction to new heights.About the RoleAs a...

  • Manager Customer Support

    2 maanden geleden

    Amsterdam, Nederland DigiBTW Voltijd

    **DigiBTW zoekt een functie Manager Customer Support in Amsterdam** DigiBTW is een jong en snelgroeiend IT-bedrijf. Met ons unieke boekhoudprogramma en service veroveren wij graag samen met jou de zzp-markt in Nederland. Wil jij je als leidinggevende inzetten voor de ambities van DigiBTW en impact maken op de ontwikkeling van ons product? Is jouw drijfveer...

  • Customer Support Manager

    5 maanden geleden

    Amsterdam, Nederland Byte B.V. Voltijd

    **“**Come as you are**“** Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.** **Hypernode is volop bezig om Europa’s meest toonaangevende Managed Magento hosting bedrijf te worden. Daarom zijn wij ter uitbreiding op...

  • Manager International Business Support

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland KPMG Voltijd

    Job Title: Manager International Business SupportWe are seeking a highly skilled and experienced Manager International Business Support to join our team at KPMG. As a Manager International Business Support, you will be responsible for managing projects and leading a team of professionals to deliver high-quality services to our clients.Key...

  • Support Manager

    5 maanden geleden

    Amsterdam Noord, Nederland Intigris Voltijd

    Over de functie: Ben je bekend met Salesforce en sta je open om je te snel te ontwikkelen en kennis op te bouwen? Dan zijn wij opzoek naar jou! Onze huidige Support Manager groeit op korte termijn door naar een Salesforce consultant en daarom zijn we op zoek naar zijn vervanger. Als Support Manager ben je verantwoordelijk om samen met je team alle verzoeken...

  • Manager, Technical Support Management

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd

    Job SummaryJob Title: Manager, Technical Support ManagementJob Description: As a seasoned technical support management professional, you will be responsible for overseeing the entire support process, from issue detection to resolution. Your key responsibilities will include managing and exceeding Support KPIs, leading a technical team, participating in...

  • Customer Support Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland WFS PRO BV Voltijd

    Job DescriptionAs a Customer Support Manager at WFS PRO BV, you will be responsible for leading a team of Customer Support Representatives located in different facilities and countries. Your primary goal will be to ensure performance in accordance with service level towards the customer.You will drive performance via operational management and continuous...

  • Sales Support Manager

    5 maanden geleden

    Amsterdam Centrum, Nederland Sterk in Matches B.V. Voltijd

    **Looplabb zoekt een sales support manager (B2B)**: Ben jij een gepassioneerde & commerciële professional met een scherp oog voor detail en talent voor het ondersteunen van ons B2B sales team? Bij Looplabb zijn wij op zoek naar een enthousiaste sales supportmanager. Word jij de spil van onze zakelijke verkoopafdeling? Lees dan nu snel verder! **Wie is...

  • Commercial Record to Report Manager

    5 maanden geleden

    Amsterdam, Nederland Coty Voltijd

    COMMERCIAL RECORD TO REPORT MANAGER Location: Amsterdam At Coty our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you. ...

  • IT Support Specialist

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland SkySys Voltijd

    Job Title: IT Desktop Support EngineerJob Summary: We are seeking a skilled IT Desktop Support Engineer to join our team at SkySys. As an IT Desktop Support Engineer, you will be responsible for providing technical support for all End User Computing devices, including laptops, desktops, and mobility, for office-based staff at our site. You will lead on the...

  • Customer Support Manager

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland Zenchef Voltijd

    Customer Care Manager Job DescriptionAt Zenchef, we are seeking a highly skilled Customer Care Manager to join our team. As a Customer Care Manager, you will be responsible for delivering exceptional customer experiences through both real-time and asynchronous communication.About the RoleThis is an individual contributor role that requires a strong customer...

  • Manager Customer Support

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Omwerven Voltijd

    FunctiebeschrijvingWe zijn op zoek naar een ervaren en leidersgevende Manager Customer Support om ons team te leiden en onze klanten te ondersteunen.VerantwoordelijkhedenLeiding geven aan de support afdeling en de bijbehorende HR verantwoordelijkheden en taken.Verantwoordelijk zijn voor de ontwikkeling van de afdeling.Als coach en inhoudelijk deskundige het...

  • Manager International Business Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland KPMG Voltijd

    Wat ga je doen als Manager International Business Support?Je wordt onderdeel van een team binnen KPMG met 35 mensen in Nederland en circa 15 in India, wat snel groeit. Het team bestaat uit collega's die afkomstig zijn uit alle hoeken van de wereld.Je verantwoordelijkheden:Je werkt aan het opbouwen en onderhouden van een sterk teamJe bent verantwoordelijk...

  • Product Training Programme Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Lotus Cars Europe Voltijd

    Job Title: Product Training Programme ManagerLotus Cars Europe is seeking a highly skilled Product Training Programme Manager to join our Global Lotus Retail Academy team in Amsterdam. As a key member of our team, you will be responsible for structuring, developing, adapting, and deploying training content for all Lotus retail commercial and technical...

  • Solutions Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Aareon Nederland B.V. Voltijd

    Solution ManagerWij zijn op zoek naar een ervaren Solution Manager om ons team te versterken. Als Solution Manager ben je verantwoordelijk voor de financiele performance van jouw oplossingen en het managen van de marketperformance en groei van jouw oplossingen.VerantwoordelijkhedenDe financiele performance van jouw oplossingen aan de hand van de volgende...

  • Enterprise Support Manager, EMEA-SPS

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Amazon Web Services EMEA SARL, Dutch Branch - F92 Voltijd

    About the RoleWe are seeking a highly skilled Enterprise Support Manager to join our team at Amazon Web Services EMEA SARL, Dutch Branch - F92. As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers who provide operational support to our largest and most strategically important customers.Key...