Workforce Transformation Lead

1 maand geleden

Den Haag, Nederland Adroit People Ltd. Voltijd

**Den Hague**

**Netherlands**

**Permanent Job**

**Fluent DUTCH Speaking**

**JD for Workforce Transformation Lead - Onsite**

**Role Overview**:
Delivery Lead responsible for overseeing the transition of services from existing vendors across four IT clusters, driving the consolidation of the teams, rolling out a new operating model, and taking full delivery ownership. Must be a Delivery leader who can ensure seamless service delivery, maintain customer satisfaction, and drive continuous improvement, productivity, and automation. Will also be accountable for managing the P&L, ensuring delivery costs align with account targets.

**Key Responsibilities**:

- **Transition Management**:

- Lead and manage the transition of services from existing vendors across four IT clusters.
- Ensure a smooth handover process with mínimal disruption to ongoing operations.
- Collaborate with stakeholders to define transition plans, timelines, and deliverables.
- **Team Consolidation and Operating Model Implementation**:

- Drive the consolidation of teams from different vendors into a unified delivery structure.
- Design and roll out a new operating model aligned with business objectives and best practices.
- Ensure the new model is adopted across all clusters, with clear roles, responsibilities, and processes.
- **Delivery Ownership**:

- Take full ownership of delivery outcomes across the four IT clusters.
- Ensure on-time delivery with the required quality, meeting or exceeding customer expectations.
- Monitor and manage delivery performance, identifying and addressing any issues promptly.
- **Customer Engagement and Escalation Management**:

- Act as the primary point of contact for customer engagements related to delivery.
- Ensure proactive communication with customers, managing expectations and building strong relationships.
- Address and resolve any customer escalations quickly, ensuring customer satisfaction.
- **Continuous Improvement and Automation**:

- Lead initiatives to drive continuous improvement within the delivery teams.
- Implement strategies to improve productivity and operational efficiency.
- Increase the level of automation across processes to reduce manual efforts and drive down costs.
- **Financial Management (P&L)**:

- Manage the P&L for the delivery organization, ensuring alignment with account financial targets.
- Optimize delivery costs while maintaining or improving service quality.
- Provide regular financial reporting and analysis to senior management.

**Required Skills and Experience**:

- Proven experience in IT service delivery, including transitioning services from vendors.
- Strong background in team consolidation and operating model implementation.
- Demonstrated ability to manage large, complex delivery portfolios across multiple IT clusters.
- Excellent customer engagement skills, with a track record of managing and resolving escalations.
- Experience in driving continuous improvement, productivity enhancements, and automation initiatives.
- Strong financial acumen, with experience managing delivery P&L and aligning with business targets.

Exceptional leadership and communication skills, with the ability to influence and drive change

**Job Type**: Permanent

**Experience**:

- Workforce Transformation: 6 years (preferred)

**Language**:

- Fluent DUTCH Speaking (preferred)

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