Workforce Transformation Director

2 dagen geleden

Den Haag, Zuid-Holland, Nederland Adroit People Ltd. Voltijd

Join Adroit People Ltd. as a Workforce Transformation Director, based in Den Hague, Netherlands.

About the Role

This is a permanent position that offers an estimated salary of €100,000 - €120,000 per annum, depending on experience.

Key Responsibilities:
  • Transition Management:
    • Lead and manage the transition of services from existing vendors across four IT clusters.
    • Ensure a smooth handover process with minimal disruption to ongoing operations.
    • Collaborate with stakeholders to define transition plans, timelines, and deliverables.
  • Team Consolidation and Operating Model Implementation:
    • Drive the consolidation of teams from different vendors into a unified delivery structure.
    • Design and roll out a new operating model aligned with business objectives and best practices.
    • Ensure the new model is adopted across all clusters, with clear roles, responsibilities, and processes.
  • Delivery Ownership:
    • Take full ownership of delivery outcomes across the four IT clusters.
    • Ensure on-time delivery with the required quality, meeting or exceeding customer expectations.
    • Monitor and manage delivery performance, identifying and addressing any issues promptly.
  • Customer Engagement and Escalation Management:
    • Act as the primary point of contact for customer engagements related to delivery.
    • Ensure proactive communication with customers, managing expectations and building strong relationships.
    • Address and resolve any customer escalations quickly, ensuring customer satisfaction.
  • Continuous Improvement and Automation:
    • Lead initiatives to drive continuous improvement within the delivery teams.
    • Implement strategies to improve productivity and operational efficiency.
    • Increase the level of automation across processes to reduce manual efforts and drive down costs.
  • Financial Management (P&L):
    • Manage the P&L for the delivery organization, ensuring alignment with account financial targets.
    • Optimize delivery costs while maintaining or improving service quality.
    • Provide regular financial reporting and analysis to senior management.
Requirements:

We are looking for a highly experienced professional with:

  • Proven experience in IT service delivery, including transitioning services from vendors.
  • Strong background in team consolidation and operating model implementation.
  • Demonstrated ability to manage large, complex delivery portfolios across multiple IT clusters.
  • Excellent customer engagement skills, with a track record of managing and resolving escalations.
  • Experience in driving continuous improvement, productivity enhancements, and automation initiatives.
  • Strong financial acumen, with experience managing delivery P&L and aligning with business targets.

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