Customer Support Director

3 maanden geleden

Enschede, Nederland Movella Voltijd

Are you a leader, a motivator and a change agent? Are you ready to leverage your success leading customer support to elevate your career and bring fresh ideas to improve pre
- and post-sales support? Then Movella could be your next challenge.

**Who is Movella**:
Movella is a leading full-stack provider of sensors, software, and analytics that capture and digitize in the entertainment, health & sports, and automation & mobility markets.

You’ll find us in Hollywood studios and sports centers capturing the movement of actors and athletes wearing our active sensor suits, in factories assessing the potential risks of repetitive worker movements, in robots and drones tracking their movement on land, at sea and in the air, and lots of other places.

**Your role as Customer Support Director at Movella**:
We are looking for an experienced Customer Support Director to up our game, and take our 16-member international Technical Support team to the next level.

You’ll come with a proven Playbook to improve current processes and methodologies, expertise using a wide range of tools and an obsession for managing by metrics to improve the quality, performance, and economics of providing support. You’ll also need the gravitas to inspire our team and gain the support from stakeholders to make necessary changes.

Location is preferable at our headquarter in Enschede, the Netherlands or Los Angeles in the US. You can expect up to 40% international travel spanning the Americas, EMEA, and Asia-Pacific regions. You will be part of a dynamic team that pursues strong growth and excellence, with dedication and integrity

**Key responsibilities**
- Build, lead and coach the global team in their efforts to help us grow the business;
- Identify areas for improvement in process, methodologies, tools and metrics, present and implement a plan together with stakeholders to ensure success and that it is embedded in the organization;
- Ensure 100% compliance with agreed Technical Support objectives, KPI’s, and internal/external SLA’s
- Own and implement measurements to ensure high ongoing customer satisfaction w.r.t. technical support
- Liaise with other departments (e.g. Operations) to identify issues, solve problems or share relevant information
- Support the sales and marketing teams to organize, coordinate, and host events/webinars, and conduct customer follow-up
- Create user documentation and training materials for new/updated products.
- Onboard and train customers and Channel partners and ensure they remain current on our products and support processes
- Train Account Executives in the use our products
- Own and maintain the Movella Knowledge base, maintain online platforms, and communities;
- Support Account Executives in the field with on-site support, fielding technical questions, performing demonstrations, problem solving, etc.
- Maintain a database of relevant feedback from customers w.r.t. issues, bugs, wishes, needs, etc. to enable Product Management to prioritize the product roadmap
- Liaise with Product Owner (Engineering) to prioritize and plan 2nd line support
- Master’s degree in Engineering or equivalent
- Min. 5 years’ experience and proven success in international B2B technical support roles
- Min. 2 years’ experience in leading international technical sales support teams
- Technical background and/or experience w.r.t. relevant fields
- Experience with 3D motion tracking, inertial sensor modules, biomechanics or agile development is considered an advantage
- Excellent presentation skills
- The ability to plan and execute on a tight schedule
- Ability to work independently to solve problems, looks for opportunities to take on more responsibility
- Fluency in English is a must, other languages a plus
- Customer-focused and service-minded Willing and capable to divide your time in 3 regions to support the global team

**Working at Movella**:

- Movella is made up of people who are inquisitive and entrepreneurial by nature. You’ll find support at every level, an open door to every level, and cooperation across teams, disciplines and departments We offer a position in an innovative, ambitious and international environment, with an attractive compensation package. You'll receive full training in our products and services and have opportunities for personal growth and development._
- We value _**_ingenious _**_ideas, no matter where they come from. We believe _**_diverse _**_thoughts, voices, and backgrounds make us stronger as a company. We know that it is through _**_collaboration _**_with people from all walks of life that we make the most positive _**_impact _**_as an organization._

  • Customer Support Analyst

    3 maanden geleden

    Enschede, Nederland Innovadis B.V. Voltijd

    **The job**: **Gaat jouw hart sneller kloppen van klanten blij maken? Vind je het leuk om samen met enthousiaste collega’s complexe vraagstukken op te lossen en houd je van vrijheid en verantwoordelijkheid? Dan is de functie Customer Support Specialist bij Innovadis iets voor jou!** Voor onze opdrachtgevers ben jij de persoon die ze altijd graag spreken....

  • College Director Principal

    3 weken geleden

    Enschede, Nederland Navitas Voltijd

    _Are you ready to lead a dynamic team? Do you have a passion for education and a drive to inspire students? Do you want to make a real impact in the world of international education? We are currently looking for a College Director Principal to join our busy team at the vibrant Twente Pathway College (TPC) in Enschede!_ As the College Director Principal, you...

  • Manager Customer Operations

    3 maanden geleden

    Enschede, Nederland Nicol Morsink Voltijd

    **Manager Customer Operations** Ben jij een ervaren leider die verantwoordelijk wil zijn voor de operationele bedrijfsvoering van diverse klantgerichte teams binnen een innovatieve softwareorganisatie? Voor een toonaangevende speler in de softwarebranche zijn wij op zoek naar een gedreven Manager Customer Operations. In deze rol ben je eindverantwoordelijk...

  • Product Marketing Manager

    1 maand geleden

    Enschede, Nederland Movella Voltijd

    **Who is Movella**: **Your role as a Product Marketing Manager at Movella**: As Product Marketing Manager you will be overall responsible for our product positioning and messaging. Your ultimate goal is to drive growth in your Line of Business. Your role will involve understanding customer needs, creating compelling product content and positioning, and...

  • Lead Technical Support Specialist, Fire Protection Systems

    3 weken geleden

    Enschede, Overijssel, Nederland Johnson Controls Voltijd

    Job SummaryWe are seeking a highly skilled Lead Technical Support Specialist to join our team at Johnson Controls. This is an exciting opportunity for a technical expert to provide technical support and guidance to customers on fire protection systems.About the RoleThis role involves providing technical support and training to customers on our water-based...

  • Customer Service Representative

    8 maanden geleden

    Enschede, Nederland Laborie Medical Technologies Corp Voltijd

    **We believe that great healthcare is an essential safeguard of human dignity.** At Laborie, we know the work we do matters - it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. We support and empower our employees to grow their...

  • Teamlead Customer Success

    2 maanden geleden

    Enschede, Nederland Booking Experts Voltijd

    **Bij Booking Experts slaan we de brug tussen gebruikers en innovatieve software binnen de recreatiebranche. Onze toewijding aan klanttevredenheid en uitstekende service heeft ons geholpen ons succes te realiseren. We zijn op zoek naar een ervaren en gedreven Teamleider Customer Success om ons team te versterken en verder te laten groeien.** **Wat ga je...

  • Customer Lifecycle Manager

    7 maanden geleden

    Enschede, Nederland Webhelp Voltijd

    **Account Management** **Location** - Enschede, Netherlands*** Job Title: Customer Lifecycle Manager (all diversity) **Job Description**: **Are you passionate about sales?** **Do you want to work in sunny Spain?** **Our company** Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and...

  • Customer Service Representative, Order Entry

    7 maanden geleden

    Enschede, Nederland Laborie Medical Technologies Corp Voltijd

    **We believe that great healthcare is an essential safeguard of human dignity.** At Laborie, we know the work we do matters - it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. We support and empower our employees to grow their...

  • Teamlead Customer Success

    3 weken geleden

    Enschede, Nederland Booking Experts Voltijd

    **Als Teamlead Customer Success geef je leiding aan ons Customer Success Team en zorg je voor tevreden gebruikers! Je vertaalt gebruikersbehoeften naar acties, optimaliseert processen en haalt het beste uit je team. Kortom, jij zet de eerste aanzet en om het verschil te maken.** **Klaar voor de volgende stap in je carrière?***: Bij Booking Experts zijn we...

  • Controller

    7 maanden geleden

    Enschede, Nederland DEMCON Voltijd

    Ben jij op zoek naar een dynamische werkomgeving bij een snelgroeiend en complex bedrijf, dat zich richt op de maatschappelijke uitdagingen van vandaag? Passen de woorden proactief en flexibel bij je en ben je bereid om mede op basis daarvan eigenaarschap te nemen en elke dag het beste uit jezelf en je omgeving te halen? Dan is de vacante functie in het...

  • Vice President of Product

    4 weken geleden

    Enschede, Nederland Movella Voltijd

    Are you energized by shaping product strategy and building long-term product roadmaps? Do you have a strong leadership background with a proven record of successfully developing and launching products in a high-tech B2B setting? Would you like to join an innovative, high-tech company with exciting products in diverse markets, where people and passion are at...

  • Business Controller

    7 maanden geleden

    Enschede, Nederland DEMCON Voltijd

    Ben jij op zoek naar een dynamische werkomgeving bij een snelgroeiend en complex bedrijf dat zich richt op de maatschappelijke uitdagingen van vandaag? Passen de woorden proactief en flexibel bij je en ben je bereid om mede op basis daarvan eigenaarschap te nemen en elke dag het beste uit jezelf en je omgeving te halen? Dan is de vacante functie in het...

  • Security Solution Manager

    4 maanden geleden

    Enschede, Nederland Johnson Controls International Voltijd

    **What will you do** You will be accountable for driving profitable growth initiatives, in alignment with the region Strategy and Commercial leaders, and will own the portfolio creation and management in your domain, with the goal of long-term customer satisfaction, competitive advantage, market share and profitability across the portfolio of offerings,...

  • Cashier (Part Time - Enschede)

    6 maanden geleden

    Enschede, Nederland Mango Voltijd

    Bij Mango inspireren en verenigen we ons door onze passie voor stijl en cultuur. We zijn aanwezig in meer dan 115 landen en onze online winkel is beschikbaar in meer dan 110 landen. Ons team bestaat uit 112 nationaliteiten, en 78% van onze werknemers zijn vrouwen. Wij zijn op zoek naar CASHIER (Part time - Enschede) **HOE ZIET JOU DAG IN MANGO...

  • Cashier (16 Hours - Enschede)

    6 maanden geleden

    Enschede, Nederland Mango Voltijd

    Bij Mango inspireren en verenigen we ons door onze passie voor stijl en cultuur. We zijn aanwezig in meer dan 115 landen en onze online winkel is beschikbaar in meer dan 110 landen. Ons team bestaat uit 112 nationaliteiten, en 78% van onze werknemers zijn vrouwen. Wij zijn op zoek naar CASHIER (16 hours - Enschede) **HOE ZIET JOU DAG IN MANGO...

  • Sales Assistant

    3 maanden geleden

    Enschede, Nederland Mango Voltijd

    Bij Mango inspireren en verenigen we ons door onze passie voor stijl en cultuur. We zijn aanwezig in meer dan 115 landen en onze online winkel is beschikbaar in meer dan 110 landen. Ons team bestaat uit 112 nationaliteiten, en 78% van onze werknemers zijn vrouwen. Wij zijn op zoek naar SALES ASSISTANT (8 to 12 hours - Enschede) **HOE ZIET JOU DAG IN MANGO...

  • Engineering Intern 2

    2 maanden geleden

    Enschede, Nederland Lam Research Voltijd

    **The Group You’ll Be A Part Of** The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...

  • Software Platform Specialist

    3 weken geleden

    Enschede, Overijssel, Nederland Sqills Voltijd

    At Sqills, we're empowering passenger transport operators worldwide with our mission-critical software solution, S3 Passenger. This platform ensures that public transport runs smoothly and reliably.The Platform team plays a crucial role in making this infrastructure available to support both Dev Ops and Customer-facing teams. They constantly innovate,...

  • Finance Business Partner

    3 weken geleden

    Enschede, Nederland Apollo Tyres Voltijd

    Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands - Apollo and Vredestein, and its products are available in over 100 countries through a vast network of...