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Community Operations Coordinator
1 maand geleden
**CIC Rotterdam is hiring**
Got a knack for helping out and love meeting new, interesting people? Enjoy getting hands-on, whether it's building furniture or troubleshooting technical devices? Does throwing various community events and creatively tackling all sorts of client requests sound fun to you? CIC is looking for a full-time, early career Community Operations Coordinator to join our team. This opportunity is ideal for those with a 'can-do' attitude, at least a year of professional experience, and who thrive in a dynamic, fast-paced environment.
**ABOUT CIC & CIC ROTTERDAM**
CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting.
In the heart of Rotterdam's Central Business District, within the iconic Groot Handelsgebouw, CIC Rotterdam manages an innovation community spread over 11,000m2. This space features a dynamic combination of large, medium, and small private offices, shared workspaces, event areas, and a variety of shared amenities. Building on the location’s longstanding commitment to innovation, CIC applies its distinct approach to support the thriving ecosystem of startups, scale-ups, corporations, and public entities, emphasizing our role in catalyzing innovation across different sectors.
Learn more about us here.
**YOUR DAY-TO-DAY WORK**
You will join a Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff.
**Potential responsibilities will include**:
- Building and keeping good relationships with CIC clients, making sure they’re happy by quickly and specifically responding to their questions and needs.
- Handling a variety of client requests creatively and effectively, from office rearrangement to event hosting.
- Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.
- Facilitating new client onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.
- Supporting front desk operations with focus on excellent service and assisting other teams with special projects as needed.
- Assisting in organizing community events to encourage networking among clients.
- Leading special projects within the team, such as evaluating new ways to enhance operational efficiency or developing strategies to improve client satisfaction and engagement.
**ABOUT YOU**
**YOU HAVE**
- Ideally at least 1-2 years of experience in a fast-paced environment, which could be from a company, internship, NGO, or any other organization.
- Experience in hospitality or a high-service level job would be a big plus.
- Availability to work from the office every day.
- Ability to start your day early at 7:00 AM for four days a week.
- Ability to work until 7:00 PM and complete end-of-day checks. This may occasionally be required.
- Ability to legally work in the Netherlands. CIC is unable to sponsor visas for this role at this time.
- Fluency in English.
- Communicative Dutch is a plus.
**OUR OFFER**
- Employment contract.
- Currently, the position is part-time, but it may transition to a full-time role.
- Starting compensation if based on full time: €2568gross (excluding holiday allowance).
- Commuting / Transportation allowance (if living beyond 5 km from the office).
- Private pension plan.
- Wellness benefit.
- Allocated budget for training (customized to specific requirements of the role and organization's objectives).