Coordinator Account Operations

3 maanden geleden

Hoofddorp, Nederland Murata Electronics Europe Voltijd

**Join the Innovators in Electronics***
Murata's technologies, products and solutions are used everywhere, contributing to a safer, healthier and more efficiently connected world.
As a global high tech house we are challenging ourselves every day to develop electronics solutions enabling innovations and shaping the future.
Whether you are an experienced professional or a new graduate, you will find great opportunities to contribute, learn, and develop alongside a talented, diverse global team.

**Job Purpose**:
Take care of the day-to-day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction.

**Responsibilites and Tasks**:

- Order administration: in order to ensure correct and timely deliveries to the customer and to ensure correct pricing:

- Order entry, rescheduling and expediting via internal system
- Ensure correct placing of purchase orders
- Adjust and improve purchase orders (change, improvement, escalation)
- Monitor and control reservation controlled items (CBM, Ceiling, etc.)
- Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations:

- Invoicing, credit/debit
- and selfbill handling: ensure a timely payment and balancing of stock and return shipments
- Stock control: have a good balance between meeting customer requirements by avoiding slow moving and excessive stock:

- Monitor local and consignment stock levels, and take any corrective actions necessary together with the Sales team to minimize the slow-moving-, excessive
- and obsolete stock levels
- Master file maintenance: facilitate the day-to-day running of the customer’s account:

- Maintain accurate customer information, in order to have a clear record of customers’ specific requirements
- Customer Relationship: join customer visits depends on necessity:

- Support Sales actively in terms of Logistic/SCM issues and customer visits
- Internal Relationship: facilitate the smooth communication and positive cooperation between CS and other Murata departments:

- Follow processes in line with documented procedures within the job’s authorization levels

**Required Knowledge/Experience**:

- Secondary school level or comparable commercial education in connection with the appropriate professional experience (3 years)
- Advanced experience in ERP systems (USSO/AS400, SAP, etc.)
- Basic commercial Skills
- Good English and local language skills in speaking and writing
- Basic skills in standard software (MS Office, etc.) and Murata specific software
- Basic product knowledge
- Basic knowledge in Quality Management
- Basic communication skills (active listening, conflict management)
- Ready for business trips
- Basic negotiation skills

**What we have to offer you**:

- Possibility to work 40% of your time remotely
- Stable work environment, with focus on personal and professional development
- Work together with highly skilled and experienced professionals
- Well structured and personalized onboarding program
- Being part of a global leader that contributes to the advancement of society
- Possibility to participate in our Corporate Social Responsibility activities
- Positive work atmosphere and an open door mentality
- Frequent company events arranged by our Social Club

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