Contract Manager

2 maanden geleden

Noordwijk, Nederland Serco Europe Voltijd

Job Introduction
Serco has made significant contributions at ESA's European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco's expertise in spacecraft management, ground systems and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector.

On behalf of our client, the European Space Agency, we are looking for a skilled **Contract Manager** to join our team at the esteemed ESA-ESTEC site, in the Netherlands.

Main Responsibilities
As **Contract Manager** you will concentrate your activities on the following:

- Operational, contractual and commercial management for the contract(s) as the Company's representative, ensuring quality of service as well as P&L ownership, Contractual business planning and in-contract growth.
- To develop and maintain a network of relationships with the customer/s, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs;
- Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
- Lead and support business development activities
- Support the Dutch growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers
- Lead and drive account management for one or more of our customers
- Support the development of innovative products and services
- Support marketing activities
- Lead, develop and inspire direct reports and cultivate strong, competent and highly engaged teams.
- Ownership on all aspects of service provision & Management of contingencies and emergencies
- Timely production and delivery of monthly governance reports.
- People management, including training/travel planning & management, performance monitoring, periodic assessment and appraisals.
- Quality assurance, environment, health and safety on all contract(s).
- Leading customer service excellence and a continuous improvement culture.

**_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_**:
The following requirements are considered essential:

- University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
- Extensive Management experience preferably in the Space and/or Service industry (but not essential).
- Solid business acumen with experience of budget responsibility and business plans
- Ability to influence internal and external stakeholders to deliver positive results.
- Excellent interpersonal skills.
- Conflict management experience/capability.
- The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner.
- PC literacy, especially relevant Office 365 tools
- Excellent command of English, with proven written ability. A working knowledge of Dutch language would be a strong advantage.

About The Company
**Why should you join Serco ?**

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.

**About Serco**

Serco Europe has operated in the Netherlands and Spain over the past 30 years, mainly in the field of Space. Serco Netherlands and Spain have a long history of partnership and trust with the European Space Agency (ESA).

In both countries, Serco is proud to deliver the highest calibre of people and services at ESTEC (ESA’s technology and engineering hub) and ESAC (ESA’s Astronomy and Science centre).

At the heart of its business, Serco Netherlands and Spain source, train, care and support employees, enabling them to better pursue their dreams of working in the Space industry in excelling in the delivery of essential public services.

**We are diverse and inclusive organisation**

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are

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