Customer Care Representative

6 maanden geleden

Haarlem, Nederland Leaseweb Voltijd

**Customer Care Representative (Shifts)**

**What is the role about?**

**What we're looking for**:

- Excellent verbal and written communication skills
- Fluent English skills are essential, Dutch is a plus
- 2+ years in a customer service department is preferable
- Demonstrate effective time management and organizational skills
- A strong understanding of the internet and technical concepts is a plus (e.g. you understand the terms HTML, browser and cache)
- Problem Solving: When faced with roadblocks, you don't hesitate to roll up your sleeves and find solutions
- Feedback and Improvement: You actively contribute to our continuous improvement efforts by identifying areas where we can enhance our processes or services. Constructive feedback is not only welcomed but encouraged.
- Adaptability: Comfortable with a dynamic, fast-paced environment, you thrive amidst chaos and uncertainty. You can pivot quickly and make informed decisions, even when all the information isn't readily available.

**Benefits include**:

- Participation in annual company bonus scheme and company pension
- Internet allowance and travel allowance
- Working from home policy
- Lease bike plan
- 25 days of paid time off (and the option to buy or sell up to 5 more days)
- Free lunch, parking, and fresh fruit provided when in the office
- Attractive relocation packages and an agency that takes care of the entire visa process
- Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings
- Fun events year-round - from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more
- Monthly after work drinks
- A multicultural work environment (our colleagues are from over 60 countries) in a company where you can truly make a difference
- Unfortunately, we are not able to offer visa sponsorship for this role. Therefore, you need to be eligible to work in the Netherlands._

**Ready for the next step?

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