Partner Operations Manager

1 maand geleden

Amsterdam, Nederland Backbase Voltijd

**The job in short**

As a Partner Operations Manager, you will oversee partner programs, ensuring efficient onboarding, enablement, and performance tracking. You'll support program development, provide data-driven insights, and collaborate across teams to enhance partner relationships. Additionally, you'll focus on improving processes for scalability and a better partner experience.

**Meet the job**

The Partner Operations Manager would be crucial in driving our partner ecosystem's efficiency and performance, aligning our global strategy with the local execution, and ensuring a frictionless experience for our partners.

**Responsibilities**:

- **Operational Efficiency**: Oversee the partner programs, ensuring smooth onboarding, enablement, and performance tracking. Manage day-to-day operations for the partner ecosystem, including managing partner data, reporting, and streamlining processes.
- **Program Development & Support**: Contribute to the creation and refinement of partner programs, agreements, incentives, and campaigns to enhance our partner relationships and drive revenue. Support partners by providing necessary tools, information, and guidance.
- **Data-Driven Analysis & Insights**: Develop and maintain KPIs to measure partner performance and certification. Provide regular reporting and actionable insights to the Partners & Alliances team to improve strategies and drive growth.
- **Cross-Functional Collaboration**: Act as a bridge between internal teams (sales, marketing, product, legal) and external partners. Ensure clear communication and alignment across departments to support partner activities.
- **Process Improvement**: Continuously evaluate current processes and identify opportunities for automation, simplification, and scalability to better serve partners and improve their experience.

**How about you**
- 8+ years of general experience in any Sales related role or a proven track record in an equivalent role;
- A Bachelor / Master in Business Administration or equivalent;
- **Experience in Partner Operations or Alliances**: Preferably 3+ years in partner operations, partner marketing, or sales operations roles within a high-growth tech environment;
- **Understanding of Software Sales Cycles & Partner Dynamics**: Knowledge of how software sales cycles work, and the ability to understand partner motivations, channel conflicts, and program best practices;
- **Adaptability & Flexibility**: Ability to thrive in a fast-paced, constantly evolving environment. Adapt quickly to new systems, processes, and team dynamics.

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