Customer Service Assistant

4 weken geleden

Venlo, Nederland Michael Kors Voltijd

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you
- I FEEL really_ LUCKY _to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me_ ACHIEVE _my_ GOALS, _but also that I CAN GIVE them a PLACE WHERE THEY can_ ACHIEVE _theirs._
- MICHAEL KORS
- We have an exciting opportunity for a

Customer Service Assistant

Who You Are

As a Customer Service Assistant you have a strong task focused attitude and an organized way of working.

You are a very accurate person who is trained in data entry tasks and is not quickly bored by operational work.

Working with deadlines is no problem for you and you are committed to getting the job done on time.

You are able to collect data, establish facts and draw valid conclusions.

The Customer Service Assistant is part of the Customer Service team and reports into the Customer Service Supervisor.

What You Will Do
- Communicate with Customer Service Team, Account Executives/Agents and Accountancy and the customer;
- Evaluate customer claims and communicate the results back to the customer;
- Issue credit notes and other financial documents independently;
- Enter return authorizations, communicate return requirements to the customer and organize return shipments with Logistics and in coordination with the Customer Service Representative;
- Enter, manage and release orders, reorders and swaps in coordination with the Customer Service Representative;
- Data entry and update of Customer Master data in coordination with the Customer Service Representative;
- Develop and maintain good partnership with customer’s contacts;
- Act promptly to notify and solve issues;
- Become confident with the company system database and IT tools;
- Support Customer Service Team, Account Executives/Agents and Accountancy with regular and accurate data to keep control of customers;
- Improve knowledge of the IT systems to increase quality of reports on shipments, claims and orders;

What You Need to Have
- College Degree;
- Computer Literate with good skills in Excel and other IT systems;
- Knowledge of the English Language (verbal and written); German, Spanish, Italian or French is a plus
- Knowledge of the basic principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations is a plus.

What we offer
- Competitive terms of employment
- Flexible working hours (core hours 10 to 16)
- 2 days work from home/week
- 38h/week
- Travel allowance
- Access to our Sample Sale twice a year, where you can shop against reduced prices
- A fast-paced, international and dynamic culture where you can truly make a difference
- Professional development opportunities to grow your career
- Employee discount
- 25 days of holidays
- 4 additional MK days
- Discount for CZ health insurance
- Free access to training platforms
- Free fruit
- Company events (Summer and Christmas party)
- Referral bonus
- Parental bonus
- Fully paid paternity leave

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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