Customer Service Representative

3 dagen geleden

Venlo, Nederland Michael Kors Voltijd

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

“I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs”
- MICHAEL KORS
- We have an exciting opportunity for a Customer Service Representative based in Venlo (Italian and English speaker)

What You Will Do

As a Customer Service Representative you have a strong Customer focused attitude. You are able to not get scared of taking responsibilities, working independently, define problems, collect data, establish facts and draw valid conclusions. You have strong analytical skills and are challenged by complex situations that require analysis and logic to be resolved, because you are solution oriented and able to think outside the box. The external pressure is no problem for you as you are structured and able to work based on a priority list to have the job done on time.

The Customer Service Representative is part of the Customer Service team and reports into the Customer Service Manager or Supervisor.
- Enter, manage and release orders, reorders and swaps with the support of the Customer Service Assistant;
- Understand the logic of the seasonal inventory in order to be able to place the stock for reorders and swaps;
- Send order confirmations to customers within the due schedule;
- Monitor the order status for the customer in all the phases (from the order placement to the delivery);
- Monitor accuracy of orders during the 4 selling campaigns.
- Organize shipments in EEC territories;
- Prepare weekly reports and regular reviews;
- Develop and maintain good partnership with customer’s contacts;
- Enter return authorizations, communicate return requirements to the customer and organize return shipments with Logistics and with the support of the Customer Service Assistant;
- Data entry and update of Customer Master data with the support of the Customer Service Assistant;
- Learn and navigate the different system entry tools (RLM, Active Omni) as well as reporting tools (Qlik View, Smart sheet) with analytical approach, by understand the interdependency between them;
- Act promptly, independently and with a “think out of the box” mentality to tackle and solve issues;
- Work closely with Account Executives and Sales Agents, Accountancy and Logistics;
- Support Account Executives/Agents and Accountancy with regular data to keep control of customers;
- Improve knowledge of the IT systems to increase quality of reports on shipments and orders

What You Need to Have
- College degree (HBO or equivalent);
- Previous Experience in B2B Customer Service;
- Computer literate with good skills in Excel and other IT systems;
- Knowledge of English and any additional main European language (Italian)
- Knowledge of the basic principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations

What we offer
- Competitive terms of employment
- Flexible working hours (core hours 10 to 16)
- 2 days work from home/week
- 38h/week
- Travel allowance
- Access to our Sample Sale twice a year, where you can shop against reduced prices
- A fast-paced, international and dynamic culture where you can truly make a difference
- Professional development opportunities to grow your career
- Employee discount
- 25 days of holidays
- 4 additional MK days
- Discount for CZ health insurance
- Free access to training platforms
- Free fruit
- Company events (Summer and Christmas party)
- Referral bonus
- Parental bonus
- Fully paid paternity leave

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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