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Customer Service Liaison

1 maand geleden

Venlo, Limburg, Nederland MICHAEL KORS Voltijd

About Michael Kors

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. Our company culture emphasizes creativity, fast-paced environment and international collaboration.

We have an exciting opportunity for a Customer Service Liaison based in Venlo (Italian and English speaker).

What You Will Do:

  • Enter, manage and release orders, reorders and swaps with the support of the Customer Service Assistant;
  • Understand the logic of the seasonal inventory in order to be able to place the stock for reorders and swaps;
  • Sent order confirmations to customers within the due schedule;
  • Monitor the order status for the customer in all the phases (from the order placement to the delivery);
  • Organize shipments in EEC territories;
  • Prepare weekly reports and regular reviews;
  • Develop and maintain good partnership with customer's contacts;
  • Enter return authorizations, communicate return requirements to the customer and organize return shipments with Logistics and with the support of the Customer Service Assistant;
  • Data entry and update of Customer Master data with the support of the Customer Service Assistant;
  • Learn and navigate the different system entry tools (RLM, Active Omni) as well as reporting tools (Qlik View, Smart sheet) with analytical approach, by understand the interdependency between them;
  • Act promptly, independently and with a