German Customer Service
5 maanden geleden
As a Customer Operations Agent, you will be part of an energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive first-class
treatment.
As a Customer Operations Agent, you will be part of an energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive first-class
treatment.
**Overview of Responsibilities**:
- Investigate inquiries using internal and external stakeholders and systems
- Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
- Be able to process orders through various systems
- Make claims
- Process refunds
- Identify fraudulent behaviour
- Attend meetings and trainings to ensure knowledge is up-to-date
- Translate text for customer contacts on an ad-hoc basis
- Be a team player and assist colleagues when needed
- Raise any areas of improvement with your Customer Operations Senior
**Skills/Experience**:
- Fluent in English and German are mandatory as well as any other Nordic language being a big plus (required Customer Operations language)
- Excellent communication and interpersonal skills
- Interest in fashion and you are preferably an avid online shopper
**Your profile**:
This position will be working in the Customer Operations team in our Amsterdam office in the Netherlands.
**ABOUT BESTSELLER**:
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