Customer Success Specialist | German

4 weken geleden


Amsterdam, Nederland Undutchables Voltijd
As a Customer Success Specialist, you’ll deliver exceptional service in both German and English. Your role will focus on building relationships, providing outstanding customer support, and driving As a Customer Success Specialist, you’ll deliver exceptional service in both German and English. Your role will focus on building relationships, providing outstanding customer support, and driving sales.
Your responsibilities will include:
  • Establishing strong client relationships by providing outstanding support via email, phone, and live chat in German and English, fostering customer loyalty and growth
  • Preparing competitive quotes for new software licenses and renewals, ensuring customer needs are met
  • Following up on quotes to secure business from both new and existing clients, contributing to team targets
  • Collaborating with Account Managers, Tech Support, Finance, and external stakeholders to provide swift and satisfactory responses to client queries
  • Assisting clients or Account Managers with questions regarding software licensing, pricing, payment details, and order status
  • Processing and delivering client orders accurately via email
  • Keeping the customer and order database updated
  • Analyzing and reporting customer feedback
  • Performing ad-hoc tasks as required
To excel in this role, you’ll need:
  • Professional-level communication skills, both written and spoken, with fluency in German and English
  • minimum of 3-5 years of experience in customer success, customer service, or inside sales, preferably within the IT sector
  • A university degree
  • A strong motivation to learn and adapt within a fast-paced software sales environment that demands continuous learning
  • Exceptional organizational abilities and multitasking skills, coupled with keen attention to detail
  • A results-driven mindset and the ability to work independently and collaboratively with a team to achieve targets
  • The ability to work under pressure in a busy environment and meet deadlines
  • A good head for numbers, enabling you to manage discount structures, currencies, and quotes effectively
  • Fluency in an additional language (e.g., French) alongside German and English is a plus
Its a hybrid working arrangement with 1 day working from home every Friday

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