Field Force Manager

2 maanden geleden

Den Haag, Nederland Odido Voltijd

**This is what you will do**:
As the Field Force Manager, you'll lead the activation and in-life experience of Fiber connections, crucial steps in our customer journey. Your role entails overseeing and optimizing field services operations contracts for fiber network installations and maintenance. You'll ensure compliance, drive operational efficiency, and foster positive relationships with service operators and clients.

**Key Responsibilities**:

- **Contract Management**: Oversee contract lifecycle, aligning agreements with business goals and legal requirements.
- **Financial Management**: Monitor budgets, implement cost-effective measures, and ensure financial targets are met.
- **Partner Relationship Management**: Lead field technicians, aligning operations with organizational goals.
- **Operational Excellence**: Optimize processes for efficient fiber network installations and maintenance.
- **Performance Metrics and Reporting**: Define and monitor key performance indicators, making data-driven decisions for improvement.
- **Continuous Improvement**: Drive initiatives to enhance service delivery and address customer concerns.
- **Customer Satisfaction**: Collaborate with teams to ensure exceptional service delivery and address customer feedback.
- **Quality Assurance**: Implement quality assurance programs to maintain high standards in installations and maintenance.

Join us in delivering the best-in-class experience for our Fiber customers

**Together we are**:
We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.

Is that really something for you? Then we might fit well together.

**This is what we stand for**:
Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of.

**What we offer**:

- Good salary and variable bonus scheme;
- Hybrid working;
- A progressive pension scheme;
- 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
- Redeemable holidays;
- An Odido subscription;
- Real growth opportunities;
- Personal annual learning budget and over 200 digital training and courses;
- Workshops, learning weeks, annual ski trip, fun outings and parties.

**You bring this**:

- ** Educational Level/Working and Thinking Level**: Bachelor's degree or equivalent.
- ** Necessary Number of Years of Relevant Working Experience**: Minimum of 5 years.
- ** Necessary Functional Know-how, Programs/Subjects, or Sector Knowledge**:

- Deep understanding of Fiber technology and activation processes.
- Experience in partner management.
- Knowledge of contact center techniques such as COPC.
- Proficiency in contract management and project management skills.
- **Management Experience**: Previous experience in managing outsource partners is preferred.

**Learn every day**:
At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control.

**Press on the button**:

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