Customer Relations Representative

2 maanden geleden

Amersfoort, Nederland Applied Medical Europe B.V. Voltijd

Overview:
**Job Description**:
To succeed, you bring in excellent organizational skills, you are able to work in a structured manner and adhere to deadlines.
- Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). Four teams; Order Management, Customer Relations, MasterData and Field Support, work together to support our customers throughout Europe. You’ll join a culture fueled by collaboration, innovation, and openness, driven by our mission to make a positive, meaningful difference._

**Key Responsibilities**
- Process returns and invoice corrections in our SAP system
- Prepare agreements for evaluation, loan, rental and purchases
- Interpret and assign customer requests to the appropriate departments and teams
- Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions
- Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together

**Requirements**:

- 1-3 years of relevant experience in customer service, hospitality or a similar position
- Experience with SAP is preferred
- Fluent oral and written communication skills in German, Polish and English
- Any additional European language is an advantage
- Excellent organizational skills, able to work in a structured manner and adhere to deadlines

We Offer:

- An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
- 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
- Optional hybrid model, including home office equipment and a working from home allowance
- Commuting allowance of €0,23/km or an NS Business card subscription
- A wide variety of internal trainings and development possibilities and a tuition program for external trainings
- The opportunity to pro-actively work on your vitality and fitness
- State-of-the-art facilities, including green areas, in-house restaurant and gym
- Additional benefits, such as:

- Attractive pension scheme (your contribution at 4%, ours at 12%)
- €50 net monthly health insurance contribution
- Two (paid) days per year dedicated to volunteering activities
- Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.

**Interested?**

Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you

Not the right job for you? Take a look at our other vacancies and follow us on LinkedIn.

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