Customer Engagement Representative

2 weken geleden

Amersfoort, Nederland Ergotron Europe Voltijd

**About Ergotron**
- Ergotron, Inc. is a global company focused on designing and manufacturing kinetic work environments, so people can thrive as they work, learn and care for others. The way we interact with technology, collaborate with others and pursue our individual potential is changing. Ergotron supports this evolution with innovative solutions that eliminate constraint through movement in healthcare, education and general workspace environments. The company has a 40-year history of innovation with more than 200 patents and a growing portfolio of award-winning brands. Ergotron is headquartered in Saint Paul, Minnesota, with a global sales and marketing presence in North America, Europe and Asia Pacific. All products are designed in the United States and manufactured in Ergotron’s factory in China. Products include digital display mounting solutions, computer carts and charging solutions. \_
- For our EMEA head office in Amersfoort, the Netherlands, we are currently looking for a:_

**Customer Engagement Representative - Dutch speaking (fulltime - hybrid)**

Ergotron offers a challenging position in an international organization with growth ambitions. A company with top quality products, contributing to a productive and healthy workplace. Ergotron is a company with high ethical standards and passionate, supportive colleagues. A company that stimulates personal development where you will find the flexibility and healthy work-life balance you crave. We offer competitive compensation and benefits in a supportive business environment that is built around a promise: To move you - physically, emotionally and intellectually.

**Position Summary**:
**Position Responsibilities**:

- Provide product and technical support to customers as tier one support; escalate to tech support as needed for customer issue resolution.
- Report, research and start corrective action for problems and complaints received from customers, partners or sales reps.
- Create Service Requests and NCR for tracking and issue resolution.
- Provide leads to the field sales organization.
- Handle Return Material Authorizations from partners and end-user within the guidelines of the RMA policy. Follow-up on outstanding RMA’s.
- Additional duties as assigned.
- Support “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

**Position Requirements (Knowledge and Experience)**:

- Middle (MBO) education or similar.
- Ability to multi-task.
- Proficient in speaking, writing and reading Dutch. Fluency in English required.
- Curious and proactive mind set.
- One to two years of customer service experience is a pre.
- Proficient in Microsoft Office (including Excel, Word and Outlook), Oracle and Salesforce is a pre.
- Must be able to perform the physical requirements of the job.

**Offer**

Ergotron offers a competitive base salary plus a lot of extra benefits (bonus program, 25+ holidays, additional insurance for disability, commuting allowance or NS Business card, tax free extra benefits, training budget, hybrid working arrangement).

**Job Types**: Full-time, Temporary, Permanent
Contract length: 12 months

Screeningsvragen:

- Do you write and speak Dutch fluently?

Taal:

- Nederlands (Vereist)

Work Location: Hybrid remote in 3811 MH Amersfoort

Expected Start Date: 02/12/2024

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