Customer Service Support

6 maanden geleden

Amsterdam, Nederland GlobalBlue_IT Voltijd

We are looking for a co-operative Customer Service Support for full-time position, to strengthen our Sales and Customer Service team. As Customer Service Support, you'll play an important role in helping our business achieve its commercial objectives by supporting with general administrative tasks. You will also ensure that our customers have the best experience possible, no matter what channel they choose to contact us.

Main duties and responsibilities
- Multitask projects and priorities
- Onboarding new customers according to SOX requirements
- Supporting in digitalizing customers solutions
- Providing data for newsletters
- Support management in reporting

To be successful in the role you:

- Have strong attention to detail
- Have excellent organizational skills
- Are fluent in Dutch and English (speaking and writing)
- Are flexible and team player in a cross-cultural environment
- Have experience in customer facing role

What we offer for you?
- You become part of a successful and positive team
- Good balance between work and private life, with the option to work partly at home
- Career opportunities in an international company
- 25 vacation days
- Pension scheme

ABOUT GLOBAL BLUE

Global Blue pioneered the concept of Tax-Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers.

The Group connects all stakeholders involved in the international shopping ecosystem, helping:

- More than 29 million international shoppers receive a seamless and personalised shopping experience, enabling them to claim back the VAT on their eligible purchases when they shop abroad and to pay in their home currency at a guaranteed best rate
- More than 300,000 points of sale, including leading department stores and luxury brands, identify growth opportunities through smart data and intelligence solutions, increase footfall through data-driven marketing solutions and convert traffic into merchant revenue through innovative in-store technologies
- More than 50 acquirers, at around 130,000 points of interaction, benefit from additional revenue streams and offer merchants and travellers Dynamic Currency Conversion options and other Added-Value Payment Solutions
- Customs & authorities in more than 40 countries increase country attractiveness and ensure a secure and compliant Tax-Free Shopping scheme

Global Blue is listed on the NYSE under the ticker [GB].

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