Ground Operations Coordinator

5 maanden geleden

Amsterdam Centrum, Nederland Take Walks by City Experiences Voltijd

About Walks:
Walks is a leader in the tours and activities industry, founded in Rome, offering unique and memorable travel experiences across the globe. We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development. We strive for a culture that is laid back, but professional, allowing the ability to learn and collaborate in an approachable environment. Have questions? Ask them Our diverse team is innovative, creative, and dynamic. You too can be part of an energetic company on the forefront of the tours and activities industry.

About You:
We are looking for a Ground Operations Coordinator, an engaging and performance-oriented professional who is flexible, collaborative, self-starting and highly organized. This role will require a keen eye for detail and the propensity for dynamic and unique problem-solving. You will be the face of our company, ensuring an outstanding level of customer service, supporting, and nourishing the network of guides and suppliers and taking ownership of all issues that need to be managed to secure smooth operations and prompt departures of tours.

About the Opportunity:
Your Responsibilities:

- Collect headsets from office and deliver to the tour meeting point (and return)
- Be available to assist the Operations team with last-minute guide, ticket, or customer issues
- Welcoming guests and taking care of onsite guest check-in
- Welcoming guides and assigning them to their groups
- Elevate customer experience by addressing, actioning, or escalating any questions or issues
- Ensuring our records of the event, tickets/headsets used, customer no-shows and other variables are correct and up to date.

About You:

- Positive demeanour and naturally comfortable in front of a crowd
- Excellent communication, organizational and time management skills while managing large, diverse groups of people
- Ability to be calm and consistent under pressure and while multi-tasking
- Wide knowledge of Amsterdam, transportation, sites, and other tour products that we offer
- Tech savvy with the ability to learn multiple company systems in a fast-paced environment
- Proficient in English, other languages a plus.
- Previous experience in the service industry, as well as the hospitality and tourism industry are an advantage.
- Must be available and willing to work in the early mornings (8am onwards) and afternoons, as well as on weekends.
- Must be legally able to work as a freelancer in the Netherlands and willing to work in a seasonal role on a part time, flexible schedule.

**Job Type**: Part-time

Expected hours: 2 - 15 per week

Work Location: In person

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