Quality Manager ǀ Ft ǀ Business Unit Northern

6 maanden geleden


Hoofddorp, Nederland NH Hotel Group Voltijd

We are looking for a Quality Manager for our Quality Department Business Unit Northern Europe. In this role, you will be reporting directly to the Strategic Director of Quality responsible for the Business Unit Northern Europe._

Minor Hotels is a global hospitality group with over 540 hotels, resorts, and residences in 56 countries worldwide. Together, we're accelerating our pace to unlock new business opportunities and achieve ambitious milestones through the eight hotel brands that comprise the entire portfolio: Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and Tivoli.

Minor Hotels operates in 54 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. With dynamic plans to expand existing brands and explore strategic acquisitions throughout opportunistic markets, Minor Hotels pursues a vision of a more passionate and interconnected world. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

**As a Quality Manager, your main responsibilities are**:

- Support the implementation of BU Northern Europe Quality Plan and of Quality brand standards, procedures, projects, online tools and trainings to achieve the Corporate Quality Targets
- Be in daily and direct contact with our hotel teams at every level, listening to them actively, being empathetic and solving their doubts
- Support the effective communication & implementation of specific Quality projects, being perfectly aligned within all the layers of the company (Corporate - BU - Hotel - Customer)
- Perform quality audits in the hotels by experiencing the entire guest journey
- Make analysis on hotels performance (MINOR Hotel Group and Competition), being able to identify key Focus Hotels who need QA improvements, supporting and coordinating the implementation of Quality Action plans per hotel
- Participate in periodical meetings to monitor the Quality performance and make presentations and reports for BUNE Quality Department
- Celebrate hotel teams’ Quality success, making them feel proud about their job, and recognizing hotel team members’ best attitudes - Be the best example by putting the guest first, programming, and implementing ideas to surprise them every day by touching their emotions to stimulate positive reviews.

**Who are you?**
- You have a professional level of English and a good level of one of the following languages is required: German, Dutch or French.
- You are flexible and will be required to travel minimum of 50% of the time to various locations within the Business Unit Northern Europe. When you are not travelling, you will be required to work from our office in Hoofddorp.
- You are structured and organized, with a strong eye for detail.
- You are open-minded (in terms of different countries and cultures).
- You are guest-orientated and have strong communication and listening skills.

**What will we offer you?**

In this position, you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe. We understand that people make a difference, and this is conveyed in our excellent working conditions:

- A yearly bonus based on your personal targets and the results of Minor Hotels
- Laptop and phone
- University: excellent training & (international) development opportunities.
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide
- Unique in the hospitality industry: a year-end bonus for every employee with a minimum of 50% of your monthly salary.
- Explore our Minor brands and enjoy our hotels worldwide with our special employee rate.
- Invite your friends and family for city trips to all our hotels worldwide and receive a 30% discount on our restaurants and bars They can also book their next city trip with your Friends & Family code.
- We care for your health and therefore offer discounts on collective health insurance and financial services, a "bike plan", and discount at various gyms
- Enjoy special discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

**Are you looking for a new challenge?


  • Management Internship

    3 maanden geleden


    Hoofddorp, Nederland NH Hotels Voltijd

    Minor Hotels is a hotel owner, operator and investor with a portfolio of more than 78,000 rooms in more than 530 hotels, resorts and hotel suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow brand names. Today, Minor Hotels' hotel and wellness portfolio spans 55 countries in Asia Pacific, the Middle East, Africa, the Indian...

  • Management Internship Food

    6 dagen geleden


    Hoofddorp, Nederland NH Hotels Voltijd

    Minor Hotels is een hoteleigenaar, operator en investeerder met een portfolio van meer dan 78.000 kamers in meer dan 530 hotels, resorts en hotelsuites onder de merknamen Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow. Vandaag de dag strekt het hotel - en wellnessportfolio van Minor Hotels zich uit over 55 landen in Azië-Pacific, het...

  • Global Compensation

    5 dagen geleden


    Hoofddorp, Noord-Holland, Nederland NH Hotels Voltijd

    Company OverviewMinor Hotels is a leading hotel owner, operator, and investor with a vast portfolio of properties across the globe. With over 78,000 rooms in more than 530 hotels, resorts, and hotel suites under renowned brand names, Minor Hotels has established itself as a major player in the hospitality industry.The company's hotel and wellness portfolio...

  • Management Internship Food

    6 dagen geleden


    Hoofddorp, Nederland NH Hotels Voltijd

    Minor Hotels is a hotel owner, operator and investor with a portfolio of more than 78,000 rooms in more than 530 hotels, resorts and hotel suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow brand names. Today, Minor Hotels' hotel and wellness portfolio spans 55 countries in Asia Pacific, the Middle East, Africa, the Indian...


  • Hoofddorp, Nederland AbbVie Voltijd

    **Company Description** At AbbVie, we believe the paths we take to achieve our breakthroughs matter. That how we get there is just as vital as the outcome. We get there together—all of us asking bold questions and finding new answers. Being flexible in the ways we grow and learn. And strengthening our culture built on deep, honest collaboration. For those...


  • Hoofddorp, Nederland NH Hotels Voltijd

    Minor Hotels is a hotel owner, operator and investor with a portfolio of more than 78,000 rooms in more than 530 hotels, resorts and hotel suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow brand names. Today, Minor Hotels' hotel and wellness portfolio spans 55 countries in Asia Pacific, the Middle East, Africa, the Indian...


  • Hoofddorp, Nederland NH Hotels Voltijd

    Minor Hotels is een hoteleigenaar, operator en investeerder met een portfolio van meer dan 78.000 kamers in meer dan 530 hotels, resorts en hotelsuites onder de merknamen Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow. Vandaag de dag strekt het hotel - en wellnessportfolio van Minor Hotels zich uit over 55 landen in Azië-Pacific, het...


  • Hoofddorp, Nederland NH Hotels Voltijd

    Minor Hotels is a leading hotel owner, operator and investor in Thailand, Asia and around the world. From our first property in Hua Hin, Thailand, we have built a diverse portfolio of more than 540 hotels, resorts, and branded residences across six continents. Our commitment to environmentally friendly and ethical practices run deep and we always strive to...


  • Hoofddorp, Nederland NH Hotels Voltijd

    Minor Hotels is a hotel owner, operator and investor with a portfolio of more than 78,000 rooms in more than 530 hotels, resorts and hotel suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow brand names. Today, Minor Hotels' hotel and wellness portfolio spans 55 countries in Asia Pacific, the Middle East, Africa, the Indian...


  • Hoofddorp, Nederland NH Hotel Group Voltijd

    **Who we are?** Minor Hotels is a hotel owner, operator and investor with a portfolio of more than 78,000 rooms in more than 530 hotels, resorts and hotel suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow, Marriott, Four Seasons, St. Regis and Radisson Blu brand names. Today, Minor Hotels' hotel and wellness portfolio spans 55...


  • Hoofddorp, Nederland NH Hotels Voltijd

    Minor Hotels is een hoteleigenaar, operator en investeerder met een portfolio van meer dan 78.000 kamers in meer dan 530 hotels, resorts en hotelsuites onder de merknamen Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow. Vandaag de dag strekt het hotel - en wellnessportfolio van Minor Hotels zich uit over 55 landen in Azië-Pacific, het...


  • Hoofddorp, Nederland Intralox Voltijd

    The Industrial Business Unit is looking for a driven and innovative Global Strategist Event Manager to lead the BU's event strategy and manage the full cycle of on-site, off-site, and digital events. In this role, you will design and execute event strategies that align with the BU’s key performance indicators, ensuring successful delivery from concept...

  • Business Application Manager

    6 maanden geleden


    Hoofddorp, Nederland CIRFOOD Nederland Voltijd

    BECOME A CIRFOODIE! Gaat jouw Hospitality hart sneller kloppen bij het woord foodbeleving, dan verwelkomen we je graag binnen het team van CIRFOODIE’s! Als gepassioneerde cateraar met Italiaanse roots zijn wij dagelijks bezig met het voeden van de toekomst. Bij ons staat duurzame, gezonde en goede voeding centraal en daarom zorgen we ervoor dat wij elke...


  • Hoofddorp, Noord-Holland, Nederland Delta Electronics EMEA Voltijd

    Job SummaryWe are seeking an experienced Business Development Manager to lead the growth of our power solutions in EMEA. The successful candidate will have a proven track record in developing new business opportunities and driving sales revenue.About Delta Electronics EMEADelta Electronics EMEA is a leading provider of energy-efficient solutions for various...

  • Business Application Manager

    6 maanden geleden


    Hoofddorp, Nederland CIRFOOD Nederland Voltijd

    BECOME A CIRFOODIE! Gaat jouw Hospitality hart sneller kloppen bij het woord foodbeleving, dan verwelkomen we je graag binnen het team van CIRFOODIE’s! Als gepassioneerde cateraar met Italiaanse roots zijn wij dagelijks bezig met het voeden van de toekomst. Bij ons staat duurzame, gezonde en goede voeding centraal en daarom zorgen we ervoor dat wij...


  • Hoofddorp, Noord-Holland, Nederland Schneider Electric Voltijd

    About the RoleWe are seeking a highly motivated and experienced Customer Service Quality Manager to join our team in Netherlands. As a key member of our Quality & Customer Satisfaction department, you will be responsible for ensuring that we deliver exceptional customer service and quality standards.Key ResponsibilitiesKwaliteit:Snel en effectief oplossen...

  • Quality Assurance Officer

    2 weken geleden


    Hoofddorp, Nederland Fokker Services Group Voltijd

    1 year starting contract - 40 hours a week - 1 HBO+ - 40 Vacation/ADV days per year **How you keep the engine running with us**: You will be part of the Global Health Safety Environment and Quality (HSEQ) management team. This team consists of eighteen colleagues spread over our five branches. The Director HSEQ of Fokker Services Group is your manager and...

  • Salesforce Business Analyst

    6 maanden geleden


    Hoofddorp, Nederland JLG EMEA B.V. Voltijd

    About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities...


  • Hoofddorp, Noord-Holland, Nederland Danone Voltijd

    Job DescriptionWe are seeking a highly experienced and strategic leader to head our global supply quality management efforts. As the Senior Director of Supplier Quality Management (SQM), you will be responsible for leading our strategy on Danone's supplier quality management programs.This role is crucial in ensuring conformity to our internal quality and...

  • Business Operational Analyst

    3 maanden geleden


    Hoofddorp, Nederland AbbVie Voltijd

    **Company Description** We are currently looking for a pro-active, enthusiastic, and service-minded person. You report to the Business Operations Manager and liaise with different internal parties like: AbbVie Logistics planners, Business Finance Managers, Account managers, Quality Assurance, contracting desk and other departments. Support all brands within...