Assistant Process Support
1 maand geleden
Assistant Process Support Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life - people like you. So if you are a highly skilled Assistant Process Support looking to make a real impact on the world, join our journey
The opportunity
At Worldline, our technology addresses persistent challenges of the payment world. We have many passionate and dedicated peers that would love for you to work with them
We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, increase efficiency/productivity and increase customer satisfaction.
In this role you report to the head of Operational Delivery Management within the entity equensWorldline NV.
About the team
As Client Service Desk we take ownership of client topics, we are committed to continuous improvements, and we are all team players. Our Client Service Desk team in total consists of 6 enthusiastic and customer driven service professionals. Communication is key, and we will not rest before the job is done.
Your day-to-day responsibilities include
Act as a focal point for our current and future communication channels
Provides advice on (new) process design and the description of processes, develops test cases and instructs employees on project implementation
Monitors the implementation of the processes, identifies any deviations/discrepancies and notifies the team manager, submits proposals for optimisation and adapts operating instructions
Reviews project information and the operating processes arising therefrom for their own team and the team of Project Managers.
Monitors the execution of our operational processes including SLA performance meetings
Provides support, knowledge and steering to our service desk agents regarding our daily business
Organizes, supervises and monitors the ‘four-eyes principle’ checking process and perform specific random checks
Signs of success
As a successful hire, you support and accelerate our company's revenue growth by doing what you do best: building a strong relationship with our clients during the run of our services. Through collaboration with the client delivery team and other departments in the business, you will build our reputation as a trusted partner and inspiring leader in the online payment space.
**Skills we can't do without**:As our new Assistant Process Support you**:
Are highly customer oriented, a team player which is hands on, having a “do” mentality
Are highly interested on how to improve processes and procedures by new techniques such as AI and bring this to a new level
Have good communication skills and the ability to communicate appropriately at all levels of the organization (written and verbal)
Fluent in English and Dutch
Have knowledge and a natural interest in the world of payments and IT
Experience in continuous process improvement and strong analytical skills
In addition tangible experience in dealing with b2b clients
What do we offer?
A Great Place to work This is a full-time position (36 hours a week) based in our Utrecht office. The employment conditions are market conform including laptop, mobile phone, flexible working hours home/office and other attractive secondary employment conditions.
Grow with us, create tomorrow
At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
**As our new Assistant Process Support you**:
Are highly customer oriented, a team player which is hands on, having a “do” mentality
Are highly interested on how to improve processes and procedures by new techniques such as AI and bring this to a new level
Have good communication skills and the ability to communicate appropriately at all levels of the organization (written and verbal)
Fluent in English and Dutch
Have knowledge and a natural interest in the world of payments and IT
Experience in continuous process improvement and strong analytical skills
In addition tangible experience in dealing with b2b clients
We hebben andere actuele vacatures op dit gebied die je hieronder kunt vinden
-
Assistant Process Support
5 dagen geleden
Utrecht, Utrecht, Nederland Worldline VoltijdAssistant Process Support Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we ́re just getting started. We are on an exciting journey to lead the...
-
Assistant Process Support
4 dagen geleden
Utrecht, Nederland Worldline VoltijdAssistant Process Support Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the...
-
Assistant Process Support
5 dagen geleden
Utrecht, Utrecht, Nederland Worldline VoltijdAssistant Process SupportWorldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we ́re just getting started. We are on an exciting journey to lead the...
-
Assistant Process Support
4 weken geleden
Utrecht, Nederland Worldline VoltijdThe opportunity At Worldline, our technology addresses persistent challenges of the payment world. We have many passionate and dedicated peers that would love for you to work with them! We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, increase efficiency/productivity and...
-
Assistant Process Support
3 weken geleden
Utrecht, Nederland Worldline VoltijdThe opportunity At Worldline, our technology addresses persistent challenges of the payment world. We have many passionate and dedicated peers that would love for you to work with them! We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, increase efficiency/productivity and...
-
Assistant Process Support
5 dagen geleden
Utrecht, Utrecht, Nederland Worldline VoltijdThe opportunity At Worldline, our technology addresses persistent challenges of the payment world. We have many passionate and dedicated peers that would love for you to work with them We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, increase efficiency/productivity and...
-
Research Assistant
4 weken geleden
Utrecht, Nederland Independent Recruiters VoltijdWe are looking for a Research Assistant who wants to work for one of the world leaders in the Food Industry!Are you ready to take the next step in your career as a Research Assistant? Would you like to work in a multinational company with an open and dynamic atmosphere?Then we are looking for you! What are you waiting for?Keep on reading and apply...
-
Research Assistant
3 weken geleden
Utrecht, Nederland Independent Recruiters VoltijdWe are looking for a Research Assistant who wants to work for one of the world leaders in the Food Industry!Are you ready to take the next step in your career as a Research Assistant? Would you like to work in a multinational company with an open and dynamic atmosphere?Then we are looking for you! What are you waiting for?Keep on reading and apply...
-
Assistant Research Associate
5 dagen geleden
Utrecht, Utrecht, Nederland Independent Recruiters VoltijdWe are looking for a Research Assistant who wants to work for one of the world leaders in the Food IndustryAre you ready to take the next step in your career as a Research Assistant? Keep on reading and apply immediatelyResponsibilities Research Assistant The research assistant is responsible for several tasks related to physical chemical product analyses,...
-
Research Assistant
4 weken geleden
Utrecht, Nederland Independent Recruiters VoltijdWe are looking for a Research Assistant who wants to work for one of the world leaders in the Food Industry!Are you ready to take the next step in your career as a Research Assistant? Would you like to work in a multinational company with an open and dynamic atmosphere?Then we are looking for you! What are you waiting for?Keep on reading and apply...
-
Research Assistant
5 dagen geleden
Utrecht, Utrecht, Nederland Independent Recruiters VoltijdWe are looking for a Research Assistant who wants to work for one of the world leaders in the Food IndustryAre you ready to take the next step in your career as a Research Assistant? Would you like to work in a multinational company with an open and dynamic atmosphere?Then we are looking for you What are you waiting for?Keep on reading and apply...
-
Executive Assistant
4 weken geleden
Utrecht, Nederland Danone VoltijdShort Intro and About the Job Are you an experienced Executive Assistant who fits perfectly in an international fast-moving environment like Danone? Are you self-driven and ready to develop? Then this opportunity could be the perfect next step for an excellent communicator like you! In this exciting role you will directly support our SVP R&I...
-
Executive Assistant
3 weken geleden
Utrecht, Nederland Danone VoltijdShort Intro and About the Job Are you an experienced Executive Assistant who fits perfectly in an international fast-moving environment like Danone? Are you self-driven and ready to develop? Then this opportunity could be the perfect next step for an excellent communicator like you! In this exciting role you will directly support our SVP R&I...
-
Research Assistant Shelf Life
6 dagen geleden
Utrecht, Utrecht, Nederland Independent Recruiters VoltijdJoining our team as a Research Assistant in the Food Industry can be the perfect turning point in your career, and we want you to take advantage of this opportunity while it's still available With us, you'll be working alongside some of the world's most renowned leaders in the field, honing your skills, and taking them to the next level.As a research...
-
Project Manager
4 weken geleden
Utrecht, Nederland HKU VoltijdApplications are invited for appointment as Project Manager/Assistant Project Manager (at the rank of Senior Research Assistant/Research Assistant I) in the School of Public Health (Ref.: 523853), to commence as soon as possible on a two-year fixed-term basis, with the possibility of renewal subject to satisfactory performance. Duties and...
-
Project Manager
3 weken geleden
Utrecht, Nederland HKU VoltijdApplications are invited for appointment as Project Manager/Assistant Project Manager (at the rank of Senior Research Assistant/Research Assistant I) in the School of Public Health (Ref.: 523853), to commence as soon as possible on a two-year fixed-term basis, with the possibility of renewal subject to satisfactory performance. Duties and...
-
Virtual Assistant
6 dagen geleden
Utrecht, Utrecht, Nederland beBee Professionals VoltijdbeBee Professionals is looking for a Virtual Assistant to join our team in Utrecht.The successful candidate will be responsible for providing administrative support to the team, including scheduling meetings, managing emails, and other tasks as assigned.The ideal candidate should have excellent organizational and communication skills, be highly...
-
Management Assistant
2 maanden geleden
Utrecht, Nederland Belmont Lavan Ltd VoltijdBelmont Lavan is a digital recruitment agency based in the Amsterdam Area. Their main focus is connecting businesses with top web and digital talent across Europe. They have transformed their methods of recruitment and brought them into the 21st century with proven strategies and systems to give true access to the top 15% of talent available within Europe....
-
Management Assistant
3 weken geleden
Utrecht, Nederland Belmont Lavan Ltd VoltijdBelmont Lavan is a digital recruitment agency based in the Amsterdam Area. Their main focus is connecting businesses with top web and digital talent across Europe. They have transformed their methods of recruitment and brought them into the 21st century with proven strategies and systems to give true access to the top 15% of talent available within Europe....
-
Executive Assistant
4 weken geleden
Utrecht, Nederland Danone VoltijdAbout the job Are you an experienced Executive Assistant who fits perfectly in an international fast-moving environment like Danone? Are you self-driven and ready to develop? Then this opportunity could be the perfect next step for an excellent communicator like you! In this exciting role you will directly support our **SVP **R&I Categories & Zones As...
