Guest Relations Manager Fulltime Nh Collection
3 weken geleden
Opposite Amsterdam Central Station, the NH Collection Amsterdam Barbizon Palace hotel is right in the center of Amsterdam. The building itself is a highlight too, with beautiful architecture, and 268 bedrooms spread across over 19 buildings from the 17th-century houses. Our five-star hotel has all possible facilities under one roof. A real showpiece is our restaurant, Vermeer. It's one of 2 places you can dine, plus there's our exquisite Bottles & Jars Bar in addition to various meeting and event facilities such as the monumental 15th-century chapel Olofskapel. We see ourselves as a real learning company with a passionate team, who is happy to pass on their knowledge of hospitality and sense of luxury to new colleagues. We are always looking for colleagues who want to be part of our family and are ready for a "new" beginning at the "oldest" location in Amsterdam
**''A pleasant working environment is important in our hotel. At NH Collection Barbizon Palace you work together with the team to make sure the guest has an extraordinary stay. Teamwork makes the dream work." - Lara, Food and Beverage Employee**
**What will we offer you?**
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 6.
**What’s in it for us?**
- Your goal is to give every guest an “Extraordinary” experience;
- You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
- You get energized by interacting with colleagues and guests from different cultures, you have a positive mindset and an eye for detail;
- You fluently speak and write English; a second language is an advantage;
- You have experience in leading a team in the Guest Relations department;
- You are great with retaining professional relations with (VIP)guests;
- You find it a challenge to motivate your team and always strive for the best result.
**What are you going to do?**
As a Guest Relations Manager, you are responsible for service provision in the broadest sense of the word. Including in the areas of relationship management with (VIP) guests, exceeding guest expectations, providing specific tourist, recreational, and gastronomic information, booking and arranging excursions, and handling complaints. In addition, the Guest Relations Manager fulfils the (changing) role of Manager on Duty, where he/she is responsible for complaints and emergencies in the hotel. A true dynamic function
Are you looking for a new challenge?
Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.
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Guest Relations Manager Fulltime Nh Collection
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Amsterdam Centrum, Nederland NH Hotels VoltijdNH Collection Amsterdam Barbizon Palace ligt in de oude binnenstad, tegenover Amsterdam Centraal. Ons vijfsterrenhotel heeft alle mogelijke faciliteiten onder 1 dak. Het bestaat uit 19 gebouwen uit de 17e eeuw, heeft een restaurant, Vermeer, een fijne bar Bottles & Jars, diverse vergader - en event faciliteiten zoals de monumentale Olofskapel en daarnaast...
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Amsterdam, Nederland NH Hotel Group VoltijdNH Collection Amsterdam Barbizon Palace ligt in de oude binnenstad, tegenover Amsterdam Centraal. Ons vijfsterrenhotel heeft alle mogelijke faciliteiten onder 1 dak. Het bestaat uit 19 gebouwen uit de 17e eeuw, heeft een restaurant, Vermeer, een fijne bar Bottles & Jars, diverse vergader - en event faciliteiten zoals de monumentale Olofskapel en daarnaast...
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Guest Relations Manager Fulltime Nh Collection
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Amsterdam, Nederland NH Hotel Group VoltijdNH Collection Amsterdam Barbizon Palace ligt in de oude binnenstad, tegenover Amsterdam Centraal. Ons vijfsterrenhotel heeft alle mogelijke faciliteiten onder 1 dak. Het bestaat uit 19 gebouwen uit de 17e eeuw, heeft een restaurant, Vermeer, een fijne bar Bottles & Jars, diverse vergader - en event faciliteiten zoals de monumentale Olofskapel en daarnaast...
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Amsterdam Centrum, Nederland NH Hotels VoltijdOpposite Amsterdam Central Station, the NH Collection Amsterdam Barbizon Palace hotel is right in the center of Amsterdam. The building itself is a highlight too, with beautiful architecture, and 268 bedrooms spread across over 19 buildings from the 17th-century houses. Our five-star hotel has all possible facilities under one roof. A real showpiece is our...
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