Guest Relations Medewerker Fulltime Nh Collection

3 maanden geleden

Amsterdam Centrum, Nederland NH Hotels Voltijd

NH Collection Amsterdam Flower Market is located in the heart of Amsterdam, next to the Flower Market and Muntplein. Tram 24 stops in front of the entrance and the metro stop Rokin is just around the corner from this four-star superior hotel. Our multicultural team is always trying to exceed the extraordinary experiences of our guests. The diversity in age, background and culture of our guests and team is exactly what makes our hotel so unique. Every day is different We welcome new colleagues like family. We believe in growth and development, both individually and as a team, in order to continue to give the best service possible.

**''I have never felt more welcome when I first walked in'' - Nicky, Cluster Rooms Division Manager**

**What’s in it for you?**
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.

**What’s in it for us?**
- You have a natural drive to get to know our guest and exceed their expectations,
- You have at least 1 year of international work experience in a similar position,
- You are organized, spontaneous and have an eye for detail,
- Hospitality runs through your veins and you have a love for different cultures,
- You love to share your enthusiasm with guests and colleagues,
- Fluent in English.

**What are you going to do?**

You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.

In addition, you are the point of contact in the event of complaints and you are responsible for all correspondence on online review websites. Moreover, you ensure that the Hotel Group's Quality Standards are complied with throughout the hotel. You are up to date about everything that is happening in and around nhow Rotterdam and it is your mission to ensure that nhow Rotterdam is the place to be.

**Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.

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