Customer Journey Expert
3 dagen geleden
**Functie omschrijving**:
Wholesale Banking Tribe Lending runs and develops the central target Lending platform from both a business and IT perspective. Supporting over 20 ING branches around the globe and growing. Delivery is managed in an Agile way, with BizDevOps squads.
We are looking for a Senior Customer Journey Expert: The assignment is part of the Tribe Lending Finance & Risk squad, responsible for the reporting towards related downstream departments. Your focus will be primarily on financial report part of the house, translating Financial and regulatory reporting requirements into actual implementable solutions. Solutions that cover both business processes and or working procedures as well as system changes. During the end-to-end delivery process, you will involve the Finance department (Central / local), Lending Operations and next FR&R other squads within the tribe where applicable.
Key responsibilities:
- Translating feature requests related to financial reporting to actual implementable solutions.
- Working end to end with Lending Operations for any adjustments in working procedures and Tribe Lending and Tribe Finance squads for the technical implementation.
- Provide implementation roadmap proposals to get from an MVP to target state.
- Get the actual business benefits clear as input for prioritization and trade-offs to be made as part of solutioning.
- Support Product Lead in prioritizing the backlog.
**Customer Journey Expert - Universal IV**
Alleen geschikt voor ZZP/ Freelancers only
Duur: 08-05-2024 - 08-05-2025 met optie op verlenging
Aanbieden kan tot: 01-05-2024 10:00:00
**Functie Eisen**: Must have expertise / skills / experience.
- Banking experience (Lending)
- Basic understanding of IFRS9 and financial accounting.
- Experience in Business Analyses and requirement Analysis (>=10 Years)
- Pragmatic problem solver with strong analytical and structural thinking skills.
- Working experience in creating functional designs.
- Eager to learn and collaborative mindset.
- Fluent in English and comfortable working in in an international context.
- Experience with Agile way of working
Plus:
- Experience with Lending Systems (for example LoanIQ)
**Bedrijfsprofiel**:
Sharing would be appricatied Paylaşırsanız sevinirim Do you want to work for our client in The Netherlands? Hollandada ICT alaninda calismak?
Let’s meet Are you the person we’re looking for?
Growing a better world together: You'll already be aware that our client is a financial services provider for 7.1 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:
A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste. As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order. Together with ‘Vluchtelingenwerk Nederland’ (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job. Interested? Do you want to become the ideal version of yourself? We would love to help you fuel and invest in your career and ambitions in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional.
Our client is a financial service provider for 7.1 million customers in 40 countries, you know already. Our Red Team works for all the locations of our client in all these countries. Do you also know that we are working together on a better world? We do this in 101 ways like for example our knowledge and experience of Ethical Hacking and Red Teaming sharing with other organizations and "hackers". That belongs to us at ' growing a better world together '
**Arbeidsvoorwaarden**:
Working conditions: This job role offers a balanced split between operational (run) and project (build) work, with a distribution of 75% operational and 25% project-related tasks. To minimize the impact on business operations, some changes may be scheduled outside of regular business hours.
Do you want this too? Do you aspire to be the best version of yourself? We are delighted to support your development and invest in an environment where continuous learning is encouraged. We provide you with the freedom to innovate and take initiative. By offering numerous growth opportunities, we help you exceed your own expectations and excel in your work, enabling you to grow both personally and professionally.
Moreover, you can expect the following benefits based on a 36 or 40-hour working week:
- An Employee Benefit Budget equivalent to 10% of your monthly income, which you can use according to your preferences. This bud
-
Customer Journey Expert
1 week geleden
Amsterdam, Nederland Brunel Nederland B.V. VoltijdAls Customer Journey Expert ben je verantwoordelijk voor het begrijpen, analyseren en verbeteren van de klantreis. Je zult samenwerken met verschillende teams om de klantinteracties over alle kanalen te begrijpen en te optimaliseren, met als doel een optimale klantervaring te bieden. Je belangrijkste taken omvatten: - Het in kaart brengen van de volledige...
-
Customer Journey Expert
1 week geleden
Amsterdam, Noord-Holland, Nederland Brunel Nederland B.V. VoltijdAls Customer Journey Expert ben je verantwoordelijk voor het begrijpen, analyseren en verbeteren van de klantreis. Je zult samenwerken met verschillende teams om de klantinteracties over alle kanalen te begrijpen en te optimaliseren, met als doel een optimale klantervaring te bieden.Je belangrijkste taken omvatten:- Het in kaart brengen van de volledige...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Nederland Sanquin Voltijd**Locatie** - Amsterdam **Werkweek** - 32-36 uur **Opleiding** - HBO **Sluitingsdatum** - 11 juli 2024 **Functiegebied** - Staf & Support **Vacature nr.** - 991 **Jij & Sanquin** In Nederland doneren honderdduizenden mensen bloed bij Sanquin: de Nederlandse bloedbank en hét instituut voor kennis en innovatie op het gebied van bloed. Die donaties...
-
Customer Journey Expert
1 week geleden
Amsterdam, Noord-Holland, Nederland Sanquin VoltijdJij & Sanquin In Nederland doneren honderdduizenden mensen bloed bij Sanquin: de Nederlandse bloedbank en hét instituut voor kennis en innovatie op het gebied van bloed. Die donaties worden getest en verwerkt en vinden uiteindelijk hun weg naar patiënten. Sanquin is aan het transformeren en heeft afgelopen jaren flinke stappen gemaakt. Er is onder...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Nederland Sanquin VoltijdJij & Sanquin In Nederland doneren honderdduizenden mensen bloed bij Sanquin: de Nederlandse bloedbank en hét instituut voor kennis en innovatie op het gebied van bloed. Die donaties worden getest en verwerkt en vinden uiteindelijk hun weg naar patiënten. Sanquin is aan het transformeren en heeft afgelopen jaren flinke stappen gemaakt. Er is onder...
-
Customer Journey Expert
1 week geleden
Amsterdam, Noord-Holland, Nederland Sanquin Voltijd**Locatie**- Amsterdam**Werkweek** uur**Opleiding**- HBO**Sluitingsdatum**- 11 juli 2024**Functiegebied**- Staf & Support**Vacature nr.**- 991**Jij & Sanquin**In Nederland doneren honderdduizenden mensen bloed bij Sanquin: de Nederlandse bloedbank en hét instituut voor kennis en innovatie op het gebied van bloed. Die donaties worden getest en verwerkt en...
-
Customer Journey Expert
1 dag geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdCustomer Journey Expert (Product manager) – Product Area Cash PoolAs a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to...
-
Customer Journey Expert
1 week geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdCustomer Journey Expert (Product manager) – Product Area Payments As a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to...
-
Customer Journey Expert Savings
1 week geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdAls online bank streven we ernaar om constant relevante producten en proposities aan te bieden aan onze klanten in de digitale wereld. We zoeken nu een creatieve en analytische Customer Journey Expert die goed is in het bedenken van nieuwe concepten en oplossingen. Ben je gemotiveerd om de markttrends te volgen en om te zetten in nieuwe features? Kun je...
-
Customer Journey Expert
1 week geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdDo you want to join us in our mission to help 1 mil. customers to become financially healthy? Are you obsessed with customers and full of breakthrough ideas on how we can reach and help customers to prevent financial difficulties? And passionate about making a positive impact on future generations by leveraging your expertise in customer journey...
-
Customer Journey Expert
1 week geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdLending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back. Within the cluster Credit Monitoring and Problem Loan Management , this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in...
-
Customer Journey Expert
1 week geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdLending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back.Within the cluster Credit Monitoring and Problem Loan Management, this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in control...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdLending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back.Within the cluster Credit Monitoring and Problem Loan Management, this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in control...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdDo you want to join us in our mission to help 1 mil. customers to become financially healthy?Are you obsessed with customers and full of breakthrough ideas on how we can reach and help customers to prevent financial difficulties? And passionate about making a positive impact on future generations by leveraging your expertise in customer journey strategies...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdDo you want to join us in our mission to help 1 mil. customers to become financially healthy?Are you obsessed with customers and full of breakthrough ideas on how we can reach and help customers to prevent financial difficulties? And passionate about making a positive impact on future generations by leveraging your expertise in customer journey strategies...
-
Customer Journey Expert
1 dag geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAs a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to development and implementations in this field. The core in these journeys is...
-
Customer Journey Expert
1 week geleden
Amsterdam Westpoort, Nederland Athora Netherlands Voltijd**Wil jij een sleutelrol vervullen in het optimaliseren van de klantreis voor een toonaangevend bedrijf in de financiële sector? Heb je ruime ervaring als Customer Journey Expert en ben je klaar om je expertise toe te passen in een dynamische omgeving? Dan is deze vacature bij Athora Netherlands iets voor jou!** **Over Athora** Als een van de grootste...
-
Customer Journey Expert
1 week geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdKnab is een online bank, maar wel eentje die gerund wordt door mensen van vlees en bloed. We staan erom bekend anders te zijn. Bij Knab vind je geen mannen in pak die alleen maar aan de sales denken. Maar wel mensen die met de wens van de klant onder de arm, op zoek zijn naar innovatieve oplossingen. Dat doen we vanaf een plek waar we ons op dat moment het...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdWe are looking for an experienced product manager with strong IT-delivery experience and a solid eye for details, who is willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in moving our...
-
Customer Journey Expert
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdWe are looking for an experienced product manager with strong IT-delivery experience and a solid eye for details, who is willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in moving our...
